Caregiving Team Lead

Senior Helpers•Plymouth, MN

1d•Onsite

About The Position

Senior Helpers in Plymouth is seeking a Care Team Lead to support clients, caregivers, and the office team. The role provides hands-on care when needed, helps onboard and train caregivers, and assists with daily operations. The Care Team Lead reports to the Care Team Manager and works with the administrative team to meet client needs and service standards. The schedule is 12-hour day shifts, 8:00 AM to 8:00 PM, 2–3 weekdays, plus every other weekend. The role may require travel up to 60 minutes from the Plymouth office to clients throughout the western suburbs.

Requirements

At least 3 years of caregiving experience in home care, a hospital, or a facility setting.
Flexible, adaptable, and dependable, with the ability to respond to changing client and team needs.
Strong communication skills, especially by phone, and the ability to build rapport with clients and caregivers and resolve concerns.
Comfort with office tasks and working as part of a team.
Valid driver’s license, reliable vehicle, current auto insurance, and a good driving record.
Willingness to travel up to 60 minutes from the Plymouth office to clients throughout the western suburbs.
Ability to lift up to 50 lbs.
Ability to safely and efficiently operate mechanical transfer equipment, including Hoyer lifts and EZ Stands.
Complete a motor vehicle record check, provide proof of a negative tuberculosis (TB) test, pass a Minnesota DHS background study, and complete training required for Minnesota state licensing.

Nice To Haves

CNA certification is preferred, but not required.

Responsibilities

Provide emergency coverage when caregivers call off or are otherwise unavailable.
Help onboard and train new caregivers.
Start services with new clients and lead caregiver/client introductions and hand-offs.
Help create and adjust caregiver schedules to meet client needs.
Help manage call-offs, late arrivals, early departures, and declined assignments.
Review daily logs and timesheets every two weeks to confirm care plans are being followed and identify lost hours.
Assist with daily office operations and support office team members as needed.
Collaborate with the Care Team Manager and administrative team, share updates, raise concerns, and maintain clear communication.
Provide clear verbal and written updates, instructions, and reports to the office team.
Provide hands-on care when needed.