Team Lead Clinic

Forefront Dermatology•Osage Beach, MO

18d•Onsite

About The Position

The Team Lead Clinic oversees clinical and administrative functions within an assigned clinic or pod and directly supervises a limited number of employees across clinical and administrative functions. Approximately 20% of the role is devoted to administrative leadership, including hiring, performance management, and staff development. The position has oversight of clinical, clerical, and surgical clinic functions, including care coordination, patient experience, scheduling, clinical support, and administrative operations. The Team Lead may serve as site lead when other management is absent and ensures clinic operations are efficient, compliant, and aligned with Forefront’s standards for patient care and team performance. This is not a remote position and travel is required. The schedule is 38 hours, Monday through Thursday, 7:00 a.m. to 5:30 p.m.

Requirements

Demonstrated ability to lead and supervise a small team in a clinic environment, including performance management and coaching.
Broad understanding of ambulatory clinic operations across clinical, administrative, and patient experience functions.
Strong organizational and workflow management skills, including the ability to coordinate multiple priorities simultaneously.
Effective verbal and written communication skills and the ability to engage professionally with patients, staff, and clinic leadership.
Proficiency in EHR/EMR and practice management systems, Microsoft Office, and timekeeping platforms.
Sound judgment, composure, and professionalism in a fast-paced patient care environment.
Commitment to patient-centered care, continuous improvement, and organizational standards.
Ability to travel; this is not a remote position.
High school diploma or equivalent required.
Certified Medical Assistant (CMA or RMA) or equivalent clinical certification/licensure, Licensed Practical or Vocational Nurse (LPN/LVN), or Registered Nurse (RN).
At least 2 years of clinical experience in a dermatology or ambulatory care setting. Additional years of direct patient care experience may substitute for certification unless prohibited by state certification requirements.

Nice To Haves

Post-high-school education in a medical support field.
Associate or bachelor's degree in healthcare administration, business, or a related field.
Prior supervisory or lead experience.
Experience with MIPS quality reporting.

Responsibilities

Provide day-to-day supervision and leadership for an assigned team, including hiring, onboarding, performance management, professional development, and staff separation when necessary, in accordance with company policy and in partnership with Human Resources.
Train staff on new and updated workflows, policies, and procedures.
Coordinate team activities by maintaining standard operating procedures, organizing workflow, and assigning responsibilities to support efficient patient care.
Manage and approve staff requests, timekeeping records, and schedule changes in the timekeeping system, ensuring accuracy and policy compliance.
Address staff performance issues promptly and constructively and complete annual performance evaluations according to company policies and timelines.
Foster a positive, collaborative team environment that supports professional growth, accountability, and high performance.
Oversee operational processes for the assigned team or pod, including patient experience standards, staffing plans, staff meetings, supply and inventory management, and team training and onboarding.
Drive operational performance through resource allocation, accountability structures, and support for clinic productivity and patient experience goals.
Support clinic operations, potentially across multiple locations or as site lead when senior leadership is not onsite; optimize workflows and address patient concerns professionally and promptly.
Partner with clinic management to implement organizational policies, procedures, and performance standards consistently.
Escalate operational risks, patient concerns, and staff issues to clinic leadership as appropriate.
Maintain knowledge of applicable regulatory, compliance, and organizational requirements and ensure team adherence.
Manage team completion of required compliance training.
Participate in or lead annual compliance audits at the direction of the manager.
Oversee patient access and intake, clinical support, scheduling, supply management, and administrative operations to ensure coordination across teams.
Monitor daily clinic performance, identify operational gaps, and implement solutions to maintain efficiency, quality, and patient satisfaction.
Serve as the primary point of operational accountability when senior leadership is not onsite, making real-time decisions to support clinic performance and patient experience.
Coordinate daily huddles with clinic team members across clinical, administrative, and support roles to promote consistent application of workflows, standards, and protocols.
Support cross-functional training and cross-coverage planning to maintain clinic operations during staff absences or changes in patient volume.
Perform other duties as assigned.

Benefits

Access to health, dental, and vision insurance.
Health Savings Account with a $500 matching contribution.
Eligible for PTO and holiday pay.
Company-paid life insurance and long-term disability for full-time employees.
Access to voluntary short-term disability insurance for full-time employees.
Access to additional life insurance.
Eligible for accident and critical illness insurance, hospital indemnity, and Cancer Guardian.
401(k) with employer contribution.
Profit sharing.
Employee discounts.