Team Lead Clinic

Forefront Dermatology•Westfield, IN

4d•Onsite

About The Position

The Team Lead Clinic oversees clinical and administrative functions within an assigned clinic or pod and directly supervises a limited number of employees across clinical and administrative functions. Approximately 20% of the role is dedicated to administrative leadership, including hiring, performance management, and staff development. The position provides oversight of clinical, clerical, and surgical clinic functions, including care coordination, patient experience, scheduling, clinical support, and administrative operations. The Team Lead may act as the site lead when other management is absent and ensures clinic operations are efficient, compliant, and aligned with Forefront’s standards for patient care and team performance. This is not a remote position and requires travel as needed to sister locations in Carmel, Noblesville, and Broad Ripple/Indianapolis.

Requirements

Demonstrated ability to lead and supervise a small team in a clinic environment, including performance management and coaching.
Broad understanding of ambulatory clinic operations across clinical, administrative, and patient experience functions.
Strong organizational and workflow management skills, including the ability to coordinate multiple priorities.
Effective verbal and written communication skills and the ability to engage professionally with patients, staff, and clinic leadership.
Proficiency in EHR/EMR and practice management systems, Microsoft Office, and timekeeping platforms.
Sound judgment, composure, and professionalism in a fast-paced patient care environment.
Commitment to patient-centered care, continuous improvement, and organizational standards.
High school diploma or equivalent required.
At least 2 years of clinical experience in dermatology or an ambulatory care setting required.
A Certified Medical Assistant (CMA or RMA) or equivalent clinical certification/licensure, LPN/LVN, or RN qualification; additional years of direct patient care experience may substitute for certification unless prohibited by state certification requirements.
Must be able to travel as needed to sister locations in Carmel, Noblesville, and Broad Ripple/Indianapolis.

Nice To Haves

Post-high school education in a medical support field preferred.
Associate or bachelor's degree in healthcare administration, business, or a related field preferred.
Prior supervisory or lead experience preferred.
Experience with MIPS quality reporting preferred.

Responsibilities

Provide day-to-day supervision and leadership for an assigned team, including hiring, onboarding, performance management, professional development, and, when necessary, staff separation in partnership with Human Resources and in accordance with company policy.
Train staff on new or updated workflows, policies, and procedures.
Coordinate daily team activities by maintaining standard operating procedures, organizing workflows, and assigning responsibilities.
Manage and approve assigned staff requests, timekeeping records, and schedule changes, ensuring accuracy and policy compliance.
Address performance issues promptly and constructively, and complete annual performance evaluations according to company policies and timelines.
Foster a collaborative team environment that supports professional growth, accountability, and high performance.
Oversee operational processes for the team or pod, including patient experience standards, staffing plans, staff meetings, supply and inventory management, training, and onboarding.
Allocate resources, establish accountability, and support clinic productivity and patient experience goals.
Support clinic operations, potentially across multiple locations or as site lead when senior leadership is not onsite; optimize workflows and address patient concerns professionally and promptly.
Partner with clinic management to implement organizational policies, procedures, and performance standards.
Escalate operational risks, patient concerns, and staff issues to clinic leadership as appropriate.
Maintain knowledge of and ensure adherence to applicable regulatory, compliance, and organizational requirements.
Manage completion of required team compliance training and participate in or lead annual compliance audits as directed by the manager.
Oversee patient access and intake, clinical support, scheduling, supply management, and administrative operations to ensure coordination across teams.
Monitor daily clinic performance, identify operational gaps, and implement solutions to support efficiency, quality, and patient satisfaction.
Serve as the primary point of operational accountability when senior leadership is not onsite, making real-time decisions to support clinic performance and patient experience.
Coordinate daily huddles across clinical, administrative, and support roles to ensure consistent application of workflows, standards, and protocols.
Support cross-functional training and cross-coverage planning to maintain clinic operations during staff absences or patient-volume fluctuations.
Perform other duties as assigned.