Reception Team Staff - Clinic

Group Health Cooperative of South Central Wisconsin•Fitchburg, WI

About The Position

Group Health Cooperative of South Central Wisconsin is seeking a reliable, detail-oriented full-time Receptionist to join its Reception Department. This role provides front-line administrative support to patients and staff in a clinical setting and helps ensure smooth daily operations. Duties include answering telephones, serving as backup for nurse and practitioner phone lines, directing and checking in patients and other customers, scheduling appointments, answering general questions, collecting fees, and organizing the reception desk. The position works under the general supervision and review of the Reception Team Supervisor. The incumbent is expected to follow organizational and departmental policies, maintain high standards of work, complete assignments in a timely manner, and represent the organization positively. The role supports GHC-SCW’s mission, vision, and values, including member-centered, equitable, inclusive, quality-driven, innovative, and community-involved care.

Requirements

High school graduation or equivalent.
At least six months of work experience in a setting requiring customer service skills; relevant training may be substituted for work experience.
Ability to pass competency testing in the primary reception area and telephone communication skills checks within approximately 3–6 months.
Excellent organizational skills.
Excellent verbal and written communication skills.
Excellent customer service skills and the ability to work with a diverse patient population.
Ability to work cooperatively and harmoniously with personnel and the public, and to act professionally when dealing with practitioner staff, other departments, fellow employees, and the general public.
Ability to maintain patient confidentiality and knowledge of, or ability to learn, HIPAA requirements.
Knowledge of and ability to use email.
Ability to use or learn online systems such as electronic medical records and appointment scheduling systems.
Ability to handle and prioritize multiple tasks in rapid succession.
Flexibility in daily assignments.
Ability to take and relay messages accurately and promptly, including spelling correctly.
Ability to use a keyboard for much of the shift.
Ability to sit or stand for up to three hours at a time and frequently stand up and down from a desk chair.
Ability to frequently bend and reach from standing and sitting positions.
Ability to speak and listen in person and on the telephone.

Nice To Haves

Work experience in a medical reception setting.
Previous experience using the telephone in a service capacity.
Experience with medical terminology.

Responsibilities

Answer telephones, including providing backup coverage for nurse and practitioner phone lines.
Direct and check in patients and other customers appropriately.
Schedule appointments.
Answer general questions.
Collect fees.
Organize the reception desk.
Take and relay messages accurately and in a timely manner.
Follow organizational and departmental policies and maintain patient confidentiality.
Complete assignments in a timely manner and represent the organization positively.