Per Diem Reception Team Staff - Clinic

Group Health Cooperative of South Central Wisconsin•Madison, WI

About The Position

The Reception Team Staff – Clinic position provides administrative support at a clinic front desk. Duties include answering phone calls, providing backup support for nurse and practitioner lines, greeting and checking in patients and visitors, scheduling appointments, responding to general inquiries, collecting payments, and maintaining an organized reception area. The role operates under the general supervision of the Reception Team Leader. This is a per diem position working on an as-needed basis to support staffing needs. Hours may vary according to department needs, and there is no regular work schedule. A minimum of 8 hours per month is required; additional hours are not guaranteed. The incumbent follows organizational and departmental policies, maintains high standards of timely and quality work, and represents GHC-SCW positively. The role also calls for understanding and promoting the organization’s mission, vision, and values, including member-centered care, equity and inclusion, quality, innovation, and community involvement.

Requirements

High school graduate or equivalent.
At least six months of work experience in a setting requiring customer service skills; relevant training may substitute for work experience.
Excellent organizational skills.
Excellent verbal and written communication skills.
Excellent customer service skills and ability to work with a diverse patient population.
Ability to work cooperatively and harmoniously with personnel and the public, and to act professionally when interacting with practitioners, other departments, colleagues, and the public.
Ability to maintain patient confidentiality and knowledge of, or ability to learn, HIPAA requirements.
Knowledge of and ability to use email.
Ability to use or learn online systems such as electronic medical records and appointment scheduling systems.
Ability to handle and appropriately prioritize multiple tasks in rapid succession and remain flexible in daily assignments.
Ability to take and relay messages accurately and promptly, including spelling correctly.
Ability to use a keyboard for much of the shift.
Ability to sit or stand for up to three hours at a time and frequently stand up and down from a desk chair.
Ability to frequently bend and reach from standing and sitting positions.
Ability to speak and listen in person and on the telephone.
Ability to pass competency testing in the primary reception area and telephone communication skills checks within a reasonable period, approximately three to six months.

Nice To Haves

Work experience in a medical reception setting.
Previous experience using the telephone in a service capacity.
Experience with medical terminology.

Responsibilities

Answer phone calls, including providing backup support for nurse and practitioner lines.
Greet and check in patients and visitors.
Schedule appointments and respond to general inquiries.
Collect payments and maintain an organized front desk.
Take and relay messages accurately and in a timely manner.
Follow organizational and departmental policies and complete assignments in a timely manner.
Represent the organization positively and promote its mission, vision, and values.