Per Diem Reception Team Staff - Clinic

GHC-SCW • Madison, WI

4d

About The Position

The Reception Team Staff – Clinic role provides administrative support at the clinic front desk. Duties include answering phone calls, including providing backup support for nurse and practitioner lines; greeting and checking in patients and visitors; scheduling appointments; responding to general inquiries; collecting payments; and maintaining an organized front desk. The position operates under the general supervision of the Reception Team Leader.

This is a per diem position working on an as-needed basis to support staffing needs. Hours vary according to department needs, and there is no regular work schedule. A minimum of 8 hours per month is required, but hours beyond that minimum are not guaranteed.

The incumbent is expected to follow organizational and departmental policies, complete assignments in a timely manner with high-quality work, and represent the organization positively. The role also requires supporting GHC-SCW’s mission, vision, and values through behavior and attitude.

Requirements

• High school graduate or equivalent.
• At least six months of work experience in a setting requiring customer service skills; relevant training may be substituted for work experience.
• Ability to pass competency tests in the primary reception area and telephone communication skills checks within approximately 3–6 months.
• Excellent organizational skills.
• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Ability to work with a diverse patient population and cooperate harmoniously with personnel and the public.
• Ability to act professionally when dealing with practitioners, other department personnel, fellow employees, and the general public.
• Ability to maintain patient confidentiality and knowledge of, or ability to learn, HIPAA requirements.
• Knowledge of and ability to use email.
• Ability to use or learn online systems such as electronic medical records and appointment scheduling systems.
• Ability to handle and prioritize multiple tasks in rapid succession and flexibility with daily assignments.
• Ability to take and relay messages accurately and promptly, including spelling correctly.
• Ability to use a keyboard for much of the shift.
• Ability to sit or stand for up to 3 hours at a time and frequently stand up and down from a desk chair.
• Ability to frequently bend and reach from standing and sitting positions.
• Ability to speak and listen in person and on the telephone.

Nice To Haves

• Work experience in a medical reception setting.
• Previous experience using the telephone in a service capacity.
• Experience with medical terminology.

Responsibilities

• Answer phone calls, including providing backup support for nurse and practitioner lines.
• Greet and check in patients and visitors.
• Schedule appointments.
• Respond to general inquiries.
• Collect payments.
• Maintain an organized front desk.
• Take and relay messages accurately and in a timely manner.
• Follow organizational and departmental policies and complete assignments in a timely manner.
• Represent the organization positively and promote its mission, vision, and values.

Benefits

• Health insurance
• Dental insurance
• Paid short-term disability insurance
• Paid long-term disability insurance
• Life insurance
• Flexible spending account
• Employee assistance programs
• Tuition reimbursement
• Pet insurance
• Eyewear discounts

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED