Reception Team Staff - Clinic

GHC-SCW • Fitchburg, WI

4d

About The Position

The Reception Team Staff – Clinic position provides front-line support to patients and staff in a clinical setting and helps ensure smooth daily operations. The role performs administrative support activities, including answering telephone calls and serving as backup for nurse and practitioner phone lines; directing and checking in patients and other customers; scheduling appointments; answering general questions; collecting fees; and organizing the reception desk. The incumbent works under the general supervision and review of the Reception Team Supervisor.

The incumbent follows organizational and departmental policies, maintains high standards of work quality and timeliness, and represents GHC-SCW positively. The role supports the organization’s mission, vision, and values through its behavior and attitude.

Requirements

• High school graduate or equivalent.
• At least six months of work experience in a setting requiring customer service skills; relevant training may be substituted for work experience.
• Pass competency testing in the primary reception area and telephone communication skills checks within a reasonable period, approximately three to six months.
• Excellent organizational, verbal communication, written communication, and customer service skills.
• Ability to work with a diverse patient population and cooperate harmoniously with personnel and the public.
• Ability to act professionally when dealing with practitioner staff, other departments, fellow employees, and the general public.
• Ability to maintain patient confidentiality and knowledge of, or ability to learn, HIPAA requirements.
• Knowledge of and ability to use email.
• Ability to use or learn online systems such as electronic medical records and appointment scheduling systems.
• Ability to handle and prioritize multiple tasks in rapid succession and adapt to daily assignment changes.
• Ability to take and relay messages accurately and in a timely manner, including spelling correctly.
• Ability to use a keyboard for much of the shift.
• Ability to sit or stand for up to three hours at a time and frequently rise from a desk chair.
• Ability to frequently bend and reach from standing and seated positions.
• Ability to speak and listen in person and on the telephone.

Nice To Haves

• Work experience in a medical reception setting.
• Previous experience using the telephone in a service capacity.
• Experience with medical terminology.

Responsibilities

• Answer telephone calls, including providing backup for nurse and practitioner phone lines.
• Direct and check in patients and other customers.
• Schedule appointments.
• Answer general questions.
• Collect fees.
• Organize the reception desk.
• Take and relay messages accurately and promptly.
• Follow organizational and departmental policies and complete assignments to a high standard and in a timely manner.
• Represent the organization positively and promote its mission, vision, and values.

Benefits

• Health insurance
• Dental insurance
• Paid short-term disability insurance
• Paid long-term disability insurance
• Life insurance
• Flexible spending account
• Employee assistance programs
• Tuition reimbursement
• Pet insurance
• Eyewear discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED