Reception

CSL•Bloomington, MN

2d•$19 - $20

About The Position

The Reception role supports donor intake and the plasma donation process at a CSL Plasma collection center. The position greets donors, completes registration procedures to verify suitability, and assists qualified donors with screening in accordance with Standard Operating Procedures (SOPs). Screening may include reviewing self-administered health histories, answering basic donation-related medical questions, referring donors to medical staff when appropriate, and conducting health checks such as blood pressure, pulse, weight, and temperature measurements. The role also performs finger sticks to obtain samples for hematocrit and total protein testing. After completing appropriate training, the employee may educate new donors about therapeutic products made from donated plasma and explain screening, health tests, appointments, donation fees, center policies, nutrition, and other relevant information. Other possible duties include registering applicant and transfer donors, handling telephone calls, monitoring donors for reactions during or after pheresis, maintaining accurate electronic donor records, and supporting donor flow. The employee maintains a clean, adequately supplied work area, follows safety and confidentiality requirements, may cross-train in other areas, and performs other assigned job-related duties. Bilingual skills may be required depending on organizational needs. The expected base pay at hiring is $18.98 to $20.39 per hour. Individual pay within the range depends on qualifications, skills, experience, competencies, and other relevant factors. CSL Plasma is part of CSL, a global biopharmaceutical company. Benefits information is available through the company benefits website.

Requirements

High school diploma or equivalent.
At least three months of experience in a clerical or customer service-related position, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
Ability to perform basic math calculations.

Nice To Haves

Experience in a medical or health provider environment.
Bilingual skills may be required at the organization's discretion, based on business needs.

Responsibilities

Greet donors and conduct registration procedures to verify suitability for the plasma pheresis process.
Assist qualified donors with screening in accordance with SOPs, including reviewing health histories, answering basic donation-related medical questions, referring donors to medical staff when appropriate, and performing health screening procedures.
Perform finger sticks to obtain samples for hematocrit and total protein testing.
After appropriate training, educate new donors about plasma-derived therapeutic products, screening, health tests, appointments, donation fees, center policies, nutrition, and other relevant information.
Ensure donor questions are answered promptly, accurately, and professionally.
Depending on training and center needs, register applicant and transfer donors.
Answer telephone calls and respond to callers or transfer calls to appropriate staff.
Monitor donors for reactions during or after the pheresis process and notify appropriate staff.
Alert the Group Leader or Supervisor to donor flow issues.
Accurately record donor data in the electronic donor information management system in accordance with SOPs.
Understand policies and procedures associated with hyper immune programs at the center, if applicable.
Maintain a clean and efficient work environment and ensure operating supplies and forms are available.
Follow HSE and OSHA policies and procedures and promote safety in all actions.
Maintain confidentiality of personnel, donor, and center information.
Cross-train in other areas as needed to meet business needs.
Perform other job-related duties as assigned.