Reception

Koru Health•Madison, WI

About The Position

The Receptionist provides administrative support for the RCAC and CBRF community, performing clerical duties, coordinating information flow, and completing assigned projects. As the “face” of the community, the Receptionist is expected to perform tasks with a resident-centered focus and seek opportunities to improve core processes. Scheduling is based on operational needs and may include holidays, extended shifts, nights, weekends, standby, or on-call work. The position does not have supervisory responsibilities. The successful candidate has a high school diploma or equivalent and 3–5 years of administrative experience, preferably in property management or real estate. A technical-school certification or associate degree is preferred. The role requires strong communication and customer-service skills, particularly when working with older adults, along with organization, sound judgment, and the ability to manage multiple priorities. Intermediate Microsoft Office skills, including working with detailed spreadsheets, are required. The job involves regular standing, sitting, walking, stair climbing, and use of hands, as well as talking and hearing. The employee may occasionally lift or carry up to 20 pounds, must have close vision, and must be able to use cleaning supplies. A valid driver’s license, personal transportation, and ability to travel daily as needed are required. The work environment is usually quiet to moderate in noise level.

Requirements

High school diploma or equivalent.
3–5 years of administrative experience, preferably in property management or real estate.
Knowledge of computer applications including Microsoft Word, Excel, PowerPoint, and Publisher, as well as office equipment operations.
Intermediate Microsoft Office skills, including the ability to work with detailed spreadsheets.
Ability to organize and manage multiple priorities while keeping residents and their satisfaction a top priority.
Positive attitude, initiative, enthusiasm, and energy.
Strong customer orientation toward older adults.
Strong written and verbal communication skills.
Ability to develop, read, and comprehend leasing agreements, government regulations, correspondence, and memos; write reports, business correspondence, and procedure manuals; and present information effectively and respond to questions.
Ability to calculate figures and amounts, complete bank deposits, and perform basic arithmetic with or without a calculator or computer.
Ability to follow written or oral instructions, use common-sense reasoning, and handle problems involving concrete variables in standardized situations.
Ability to maintain a courteous, businesslike manner, use good judgment, organize, solve problems, work as part of a team, handle multiple tasks, and meet deadlines.
Ability to operate a computer, calculator, telephone, scanner, fax machine, and copier.
Valid driver’s license, personal transportation, and ability to travel daily as needed.
Ability to use cleaning supplies.
Ability to meet the physical demands of the role, including regularly standing, sitting, walking, climbing stairs, and using hands, and occasionally lifting or carrying up to 20 pounds.

Nice To Haves

Certification from a technical school or an associate degree.
Administrative experience in a property management or real estate environment.

Responsibilities

Greet, interact with, and direct residents, family members, guests, and vendors in a professional, friendly, and courteous manner.
Answer internal and external telephone calls, intercom, and pagers.
Maintain building security, monitor security systems including the emergency call system, and respond accordingly.
Manage the operation and maintenance of office equipment and communication devices.
Order and maintain adequate inventory of office and community supplies.
Manage mail and newspaper delivery.
Assist with marketing efforts through appropriate interactions with prospective residents and guests, and perform other duties as directed.
Assist the Activities Coordinator with activity programs, including reminding residents about activities and encouraging their involvement.
Attend and participate in required in-service training sessions.
Complete clerical duties, coordinate information flow, and complete assigned projects.