RECEPTION

KORU HEALTH LLC • Madison, WI

3d

About The Position

The Receptionist provides administrative support for the RCAC and CBRF community, performs clerical duties, coordinates information flow, and completes projects as assigned. As the “face” of the community, the Receptionist is expected to perform tasks with a resident-centered focus and seek opportunities to continually improve core processes. Scheduling is based on operational needs and may include holidays, extended shifts, nights, weekends, standby, or on-call work as necessary.

The position greets and assists residents, family members, guests, and vendors; handles calls and communication devices; monitors building security systems; manages office equipment, supplies, mail, and newspapers; supports marketing efforts; and assists with activities. The role also participates in required in-service training. The physical work environment is usually quiet to moderate in noise level.

Requirements

• High school diploma or equivalent.
• Knowledge of computer applications, including Microsoft Word, Excel, PowerPoint, and Publisher, and office equipment operations.
• Ability to organize and manage multiple priorities while keeping residents and their satisfaction a top priority.
• Positive attitude, initiative, enthusiasm, and energy.
• Strong customer orientation toward older adults.
• Strong written and verbal communication skills.
• Excellent written and verbal communication skills, including the ability to develop, read, and comprehend leasing agreements, government regulations, correspondence, and memos; write reports, business correspondence, and procedure manuals; and present information and respond to questions.
• Ability to calculate figures and amounts, complete bank deposits, and perform basic arithmetic with or without a calculator or computer.
• Ability to follow written or oral instructions, solve problems, use good judgment, work as part of a team, handle multiple tasks, and meet deadlines.
• Ability to operate a computer, calculator, telephone, scanner, fax machine, and copier.
• Intermediate Microsoft Office skills, including Word and Excel, and ability to work within detailed spreadsheets.
• Ability to stand, sit, walk, climb stairs, use hands, and talk or hear; occasionally lift or carry up to 20 pounds; and use cleaning supplies.
• Close vision.
• Valid driver’s license, personal transportation, and ability to travel daily as needed.

Nice To Haves

• Certification from a technical school or an Associate Degree preferred.
• 3–5 years of administrative experience, preferably in a property management or real estate environment.

Responsibilities

• Greet, interact with, and direct residents, family members, guests, and vendors professionally, warmly, and courteously.
• Answer internal and external telephone calls, intercoms, and pagers.
• Maintain building security, monitor security systems including the emergency call system, and respond accordingly.
• Manage the operation and maintenance of office equipment and communication devices.
• Order and maintain adequate inventory of office and community supplies.
• Manage mail and newspaper delivery.
• Assist with marketing efforts through interactions with prospective residents and guests and other assigned duties.
• Assist the Activities Coordinator with activity programs, including reminding residents about activities and encouraging participation.
• Attend and participate in required in-service training sessions.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED