Reception Associate
EXOS•New York, NY
About The Position
The Reception Associate provides personalized customer service to fitness center members and supports membership enrollment, front desk operations, payroll coordination, financial tracking, membership reporting, and inventory management. The role also responds to member feedback and helps maintain clean, well-stocked fitness centers. CPR/FA certifications must be obtained within 90 days of hire.
Requirements
- High school diploma.
- Strong organizational skills and a customer-service-oriented approach.
- Knowledge of Google applications and Microsoft Office applications.
- Highly developed written and verbal communication skills.
- CPR/FA certifications within 90 days of hire.
Responsibilities
- Offer personalized member customer service with a positive, enthusiastic, and helpful attitude.
- Greet new fitness center members and assist with membership enrollment and front desk operations.
- Coordinate with the Manager to ensure accurate payroll.
- Assist with financial tracking reports.
- Maintain accurate tracking of locker and towel service programs and inventory items.
- Assist with fitness center membership reports and complete monthly membership audits.
- Respond to member concerns, suggestions, and complaints in a timely, professional, and consistent manner.
- Help keep fitness centers well stocked and clean.
- Perform other duties as needed.
Benefits
- Health insurance
- Life and disability benefits
- 401(k) plan
- Paid time off
- A variety of part-time benefits, subject to eligibility requirements
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
