Assistant, Reception

Houston Community College • Houston, TX

1d

About The Position

Under direct supervision, the Assistant, Reception operates a multi-line telephone system to relay incoming and internal calls and provides information and directions to callers and visitors in an efficient, courteous manner. The position communicates with a culturally diverse population and performs basic front-office duties.

The role is based in a general office environment. The employee must be able to perform job requirements with or without reasonable accommodations, remain stationary during the shift, move items weighing up to 25 pounds, position themselves to operate job equipment, and apply established protocols in a timely manner. The employee must access, input, and retrieve information using technology devices and communicate with others to accomplish job requirements. Work after hours, including weekends and holidays, may be required.

Houston Community College serves Greater Houston through 14 Centers of Excellence and satellite centers. It offers associate degrees, certificates, workforce training, and lifelong learning opportunities. HCC describes its team environment as collaborative and supportive of student services and employee development.

Requirements

• High school diploma or equivalent.
• At least 1 year of related experience.
• Valid Texas Driver License.
• Telephone skills.
• Communication skills.
• Customer service skills.
• Ability to serve customers, deliver high-quality work, communicate effectively, use creative problem solving, prioritize effectively, use technology effectively, and be resourceful.
• Ability to perform job requirements with or without reasonable accommodations, remain stationary during the shift, move items weighing up to 25 pounds, position oneself to operate job equipment, apply established protocols in a timely manner, use technology devices to access/input/retrieve information, and communicate with others.
• May be required to work after hours, including weekends and holidays.

Nice To Haves

• 2 years of experience preferred.

Responsibilities

• Answer and transfer telephone calls while handling multiple lines.
• Expedite calls by providing clear, concise, and specific information.
• Provide excellent customer service to callers and visitors.
• Provide current and correct information to visitors and callers.
• Give students general information about registration, financial aid, testing, and counseling, and refer them to the appropriate person or department.
• Greet visitors and direct them to appropriate personnel or departments.
• Maintain and update the phone list for college offices and departments.
• Perform other duties, tasks, and assignments as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED