Reception and Marketing Assistant

Classic Granite and Marble•Powhatan, VA

2d•Onsite

About The Position

The Reception and Marketing Assistant provides a welcoming, professional experience for Classic Granite & Marble customers while supporting marketing activities and showroom needs. The position reports to the Marketing Manager and works closely with the Sales Director, Sales Manager, and sales team to coordinate customer assistance and shared projects. This is an on-site position. Scheduling is either alternating Saturdays with a corresponding weekday off or a regular Tuesday-through-Saturday schedule, based on business needs. Occasional event and roadshow coverage may include evenings or weekends. The work includes computer and telephone use, sitting, standing, walking, and occasional handling of event supplies and promotional materials. The listed responsibilities are not all-inclusive, and other related duties may be assigned.

Requirements

High school diploma or equivalent.
Strong customer service, communication, and organizational skills.
Attention to detail, dependable attendance, and consistent follow-through.
Ability to manage multiple priorities and work effectively across departments.
Proficiency with Microsoft 365, including Word, Excel, Outlook, and PowerPoint.
Ability to learn internal software and maintain accurate records.

Nice To Haves

Reception, administrative, or marketing support experience preferred.
Experience with Canva or newsletter tools is a plus.

Responsibilities

Greet showroom visitors, answer a multi-line telephone system, route calls, and communicate accurate messages.
Coordinate with the sales team to ensure customers receive prompt assistance and smooth handoffs.
Accurately record customer information and assist with routine administrative tasks.
Complete opening and closing procedures and keep the reception area organized and ready for customers.
Assist with showroom signage, inventory information updates, and organization of brochures, samples, and promotional materials.
Update marketing spreadsheets, contact lists, files, and tracking documents.
Help prepare slides for the Friday weekly huddle, including collecting updates and formatting content.
Assist with newsletters, customer communications, review requests, and basic marketing materials using approved templates.
Support event preparation and provide occasional roadshow coverage, including greeting visitors and collecting lead information.
Coordinate priorities and coverage with the Marketing Manager and perform other related duties as assigned.