Spa Reception

Arch Amenities Group•Dillard, GA

About The Position

The Spa Front Desk Receptionist welcomes guests, builds trust and strong relationships, answers inquiries, and supports a positive spa experience. The role may include processing transactions, handling money, and contributing to facility cleanliness. The receptionist helps maintain safe and orderly operations, communicates information to guests and coworkers, and supports the facility's service and brand standards.

Requirements

High school diploma.
Customer service experience.
Previous experience handling money.
Excellent communication and customer service skills, and a strong work ethic.
Efficient, well organized, and able to handle a variety of duties simultaneously.
Professional manner, discretion, and appearance.
Excellent verbal and written skills.
Energetic, enthusiastic, and motivational.
Strong team player.
Proficient with appropriate computer skills and office equipment.
Ability to lift 25 lbs.
Availability to work nights, weekends, and holidays.
Availability to stand for long periods of time.
Ability to stand, stoop, kneel, crouch, bend, walk, and talk.
Ability to use hands to finger, handle, feel, or operate objects, tools, or controls, and to reach with hands and arms.

Nice To Haves

College degree preferred.

Responsibilities

Deliver the Arch Amenities Group experience by following its mission, values, standards, expectations, and brand standards.
Follow facility and company policies, and report incidents or accidents to the Facility Manager.
Submit required paperwork and financial reports in accordance with company policy.
Maintain department maintenance procedures and checklists through routine preventative maintenance and repair.
Maintain monthly inventories of supplies or products when applicable.
Learn about the facility and its amenities to communicate effectively with members and guests.
Participate in the Manager on Duty schedule if applicable.
Help ensure that only members and guests access the facility and that it remains safe and secure.
Greet every guest warmly, with a smile and direct eye contact.
Assist guests by making reservations, finding directions, looking up phone numbers, and providing similar help.
Use shift time efficiently by checking equipment, locker rooms, gift shop stocks, and inventory.
Ensure appropriate coverage when leaving the reception area and keep the area free of clutter and personal effects.
Share pertinent information with coworkers at the end of shifts and maintain staff communication books.
Inform the facility manager about member, guest, or facility issues.
Enroll members and guests in programs and make spa service and personal training reservations when applicable.
Receive payments for goods and services and account for money properly.
Reconcile daily sales, deposits, and receipts when applicable.
Help staff lift and store facility equipment, furniture, and products to maintain the facility and prepare for special events.
Perform additional duties as assigned.