Spa Reception

Arch Amenities Group • Dillard, GA

5d

About The Position

The Spa Front Desk Receptionist welcomes clients, develops strong relationships and trust, answers inquiries, and may process transactions, handle money, and contribute to facility cleanliness. The role supports a welcoming, safe, and well-maintained spa experience for members and guests while following Arch Amenities Group and facility policies, standards, and brand expectations.

The receptionist helps with program enrollment and reservations for spa services and personal training when applicable. The role also includes payments and sales reconciliation, facility and supply checks, shift communications, and assistance with equipment, furniture, products, and special-event preparation. Additional duties may be assigned.

Requirements

• High school diploma; a college degree is preferred.
• Customer service experience.
• Previous experience handling money.
• Excellent communication and customer service skills, and a strong work ethic.
• Efficient, well-organized, and able to handle a variety of duties simultaneously.
• Professional manner, discretion, and appearance.
• Excellent verbal and written skills.
• Energetic, enthusiastic, and motivational.
• Strong team-player skills.
• Proficiency with appropriate computer skills and office equipment.
• Ability to lift 25 pounds.
• Availability to work nights, weekends, and holidays.
• Ability to stand for long periods of time.
• Ability to stand, stoop, kneel, crouch, bend, walk, and talk.
• Regular use of hands to finger, handle, feel, or operate objects, tools, or controls, and reach with hands and arms.

Nice To Haves

• College degree.

Responsibilities

• Provide the Arch Amenities Group experience by maintaining company mission, values, standards, expectations, and brand standards.
• Follow facility and Arch Amenities Group policies.
• Report incidents, accidents, and member, guest, or facility issues to the appropriate manager.
• Submit paperwork and financial reporting in accordance with company policy, when applicable.
• Develop and maintain department maintenance procedures and checklists, including routine preventative maintenance and repair.
• Maintain a monthly inventory of supplies or products, when applicable.
• Learn about the facility and its amenities to communicate effectively with members and guests.
• Participate in the Manager on Duty schedule, if applicable.
• Help ensure that facility access is limited to actual members and guests and that the facility remains safe and secure.
• Greet every guest warmly, with a smile and direct eye contact.
• Assist members and guests with reservations, directions, phone numbers, and other requests.
• Use shift time efficiently by checking equipment, locker rooms, gift shop stock, and inventory.
• Ensure appropriate coverage when leaving the reception area; keep the area clear of clutter and personal effects.
• Share pertinent information with coworkers at shift end and maintain staff communication books.
• Enroll members and guests in programs and make reservations for spa services and personal training, when applicable.
• Receive payments for goods and services and account for money properly.
• Reconcile daily sales, deposits, and receipts, when applicable.
• Assist staff with lifting and storing facility equipment, furniture, and products and with facility and special-event preparation.
• Perform additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED