Spa Reception

Heritage Hotels & Resorts•Taos, NM

About The Position

Heritage Hotels & Resorts is seeking a Spa Receptionist to create a welcoming first impression and support smooth spa operations. The role involves greeting and assisting guests, coordinating appointments with spa staff, promoting services and retail products, handling reservations and transactions, and keeping spa and front-of-house areas clean, stocked, and guest-ready. The Spa Receptionist also follows operational and safety procedures, supports inventory control, and helps train newer staff. Other duties consistent with the position may be assigned at any of the properties.

Requirements

Exceptional interpersonal and communication skills and the ability to create a warm, welcoming, professional first impression.
Strong organizational and time-management skills, including the ability to manage multiple priorities in a fast-paced, guest-facing environment.
High attention to detail for scheduling, billing, and guest preferences.
Ability to remain calm, composed, and solution-oriented when handling guest requests or concerns.
Proficiency with scheduling systems, point-of-sale systems, and general computer applications such as Microsoft Office or Google Suite.
Strong teamwork and collaboration skills, including effective communication with therapists, spa leadership, and other hotel departments.
Basic understanding of spa services, treatments, and retail products, with the ability to guide guest selections.
Professional presentation and demeanor appropriate to a luxury hospitality environment.
High school diploma or equivalent experience or training required.
Flexible availability, including evenings, weekends, and holidays, based on business needs.

Nice To Haves

At least one year of guest-facing experience in hospitality, spa, wellness, or a related service environment is preferred.
Experience with spa booking software or property management systems is preferred.
Luxury hotel or resort experience is preferred but not required.
Previous experience handling cash, payments, and guest transactions is preferred.

Responsibilities

Maintain a positive and professional approach with employees, coworkers, and guests.
Communicate with spa staff about appointments and required timeframes to support the day’s workflow.
Greet clients and provide tours and information about spa features and services.
Answer the telephone professionally, identifying yourself and your department and offering assistance.
Book appointments by phone or in person and accurately record transactions in the reservation system.
Promote spa services and recommend retail products to enhance the guest experience.
Follow opening and closing procedures and handle transactions accurately and responsibly.
Follow daily checklists and operational procedures for spa reception and attendant duties.
Maintain a well-groomed professional appearance, including a clean uniform and name tag.
Follow safety and health regulations, including Personal Protective Equipment (PPE) protocols.
Keep spa rooms, public areas, and front-of-house spaces clean, comfortable, and guest-ready; refresh water and ice and remove trash.
Support inventory control for supplies, equipment, and merchandise, and communicate reordering needs.
Keep men’s and women’s spa areas clean, orderly, and stocked throughout the shift.
Assist in training newer staff on front desk procedures and service standards.
Carry out deep-cleaning tasks and special projects as assigned.
Perform other duties consistent with the position as needed at any of the properties.