Spa Reception

Eldorado Hotel & Spa•Santa Fe, NM

11d•$15 - $17

About The Position

Heritage Hotels & Resorts is seeking a Spa Receptionist to create a welcoming first impression and support smooth spa operations. The role helps guests feel cared for and confident through thoughtful communication, attention to detail, and genuine hospitality. The Spa Receptionist greets and assists guests, coordinates appointments with spa staff, promotes services and retail products, handles transactions, and maintains clean, orderly, guest-ready reception and spa areas. The position also includes following opening and closing procedures, safety and health regulations, and operational checklists; supporting inventory; assisting with training; and completing cleaning tasks and other assigned duties.

Requirements

Exceptional interpersonal and communication skills to create a warm, welcoming, and professional first impression.
Strong organizational and time management skills, including the ability to manage multiple priorities in a fast-paced, guest-facing environment.
High attention to detail for accurate scheduling, billing, and handling guest preferences.
Ability to remain calm, composed, and solution-oriented when addressing guest requests or concerns.
Proficiency with scheduling systems, point-of-sale systems, and general computer applications such as Microsoft Office or Google Suite.
Strong teamwork and collaboration skills and the ability to communicate effectively with therapists, spa leadership, and other hotel departments.
Basic understanding of spa services, treatments, and retail products, with the ability to guide guest selections confidently.
Professional presentation and demeanor appropriate to a luxury hospitality environment.
High school diploma or equivalent experience or training.
Flexible availability, including evenings, weekends, and holidays, based on business needs.

Nice To Haves

At least one year of guest-facing experience in hospitality, spa, wellness, or a related service environment.
Experience with spa booking software or property management systems.
Luxury hotel or resort experience.
Previous experience handling cash, payments, and guest transactions.

Responsibilities

Maintain a positive and professional approach with employees, coworkers, and guests.
Communicate with spa staff about appointments and required timeframes to support a smooth daily workflow.
Greet clients warmly and provide tours and information about spa features and services.
Answer telephone calls professionally, identifying yourself and the department and offering assistance.
Book appointments by phone or in person and accurately record transactions in the reservation system.
Promote spa services and recommend retail products to enhance the guest experience.
Follow opening and closing procedures and handle transactions accurately and responsibly.
Follow daily checklists and operating procedures for spa reception and attendant duties.
Maintain a well-groomed, professional appearance, including a clean uniform and name tag.
Follow safety and health regulations, including Personal Protective Equipment (PPE) protocols.
Keep spa rooms, public areas, and front-of-house spaces clean, comfortable, and guest-ready; refresh water and ice and remove trash.
Support inventory control for supplies, equipment, and merchandise and communicate reordering needs.
Keep men’s and women’s spa areas clean, orderly, and properly stocked throughout the shift.
Assist in training newer staff on front desk procedures and service standards.
Carry out deep cleaning tasks and special projects as assigned.
Perform other duties consistent with the position’s functions as needed at any of the properties.