Spa Reception

Heritage Hotels & Resorts•Albuquerque, NM

About The Position

Heritage Hotels & Resorts is seeking a Spa Receptionist to create a welcoming first impression and support a smooth, thoughtful guest experience throughout the spa journey. The role involves communicating with guests and spa staff, managing appointments and transactions, introducing guests to spa features and services, and helping maintain clean, orderly, well-stocked guest areas. The Spa Receptionist also supports inventory, opening and closing procedures, staff training, and other operational tasks as assigned. This is a part-time position with flexible availability required, including evenings, weekends, and holidays based on business needs. The listed pay is $13–$15 per hour.

Requirements

Exceptional interpersonal and communication skills and the ability to create a warm, welcoming, professional first impression.
Strong organizational and time-management skills, including the ability to manage multiple priorities in a fast-paced, guest-facing environment.
High attention to detail when handling scheduling, billing, and guest preferences.
Ability to remain calm, composed, and solution-oriented when handling guest requests or concerns.
Proficiency with scheduling systems, point-of-sale systems, and general computer applications such as Microsoft Office or Google Suite.
Strong teamwork and collaboration skills, including effective communication with therapists, spa leadership, and other hotel departments.
Basic understanding of spa services, treatments, and retail products, with the ability to guide guest selections confidently.
Professional presentation and demeanor appropriate to a luxury hospitality environment.
High school diploma or equivalent experience or training required.
Flexible availability, including evenings, weekends, and holidays based on business needs.

Nice To Haves

At least one year of guest-facing experience in hospitality, spa, wellness, or a related service environment preferred.
Experience with spa booking software or property management systems preferred.
Luxury hotel or resort experience preferred but not required.
Previous experience handling cash, payments, and guest transactions preferred.

Responsibilities

Maintain a positive and professional approach with employees, coworkers, and guests.
Coordinate with spa staff about appointments and required timeframes to support daily workflow.
Greet guests, provide tours, and share information about spa features and services.
Answer the telephone professionally, identifying yourself and the department and offering assistance.
Book appointments by phone or in person and accurately record transactions in the reservation system.
Promote spa services and recommend retail products to enhance the guest experience.
Follow opening and closing procedures and handle transactions responsibly and accurately.
Follow daily checklists and operational procedures for spa reception and attendant duties.
Maintain a well-groomed, professional appearance, including a clean uniform and name tag.
Follow safety and health regulations, including Personal Protective Equipment (PPE) protocol policies.
Keep spa rooms, public areas, and front-of-house spaces clean, comfortable, and guest-ready; refresh water and ice and remove trash.
Support inventory control for supplies, equipment, and merchandise and communicate reordering needs.
Keep men’s and women’s spa areas clean, orderly, and stocked throughout the shift.
Assist in training newer staff on front desk procedures and service standards.
Complete deep cleaning tasks, special projects, and other duties consistent with the role as assigned at any of the properties.