Poseidon Spa Reception Lead

Arch Amenities Group•Saint Augustine, FL

About The Position

The Spa Reception Lead assists with the daily operations of the facility under the direction of the Facility Director. The role supports marketing, front desk staff training and scheduling, programming when applicable, facility maintenance, and guest satisfaction. The Lead uses leadership and motivational skills to help staff meet goals and exceed guest expectations, and may help supervise front desk staff.

Requirements

College degree or comparable work experience.
CPR/First-Aid certification, if required by the client.
Effective leadership skills and a strong work ethic.
Excellent customer service skills.
Efficient, well organized, and able to handle a variety of duties simultaneously.
Creative in marketing, promotion, and programming.
Energetic, enthusiastic, and motivational.
Professional manner, discretion, and appearance.
Excellent verbal and written skills.
Able to show initiative and make decisions.
Proficient in appropriate computer skills and office equipment.
Ability to stand for long periods.
Ability to stand, stoop, kneel, crouch, bend, walk, and talk.
Ability to use hands to finger, handle, feel, or operate objects, tools, or controls and to reach with hands and arms.
Ability to lift 25 lbs.

Responsibilities

Assist in developing a comprehensive facility operations manual, including written policies and procedures for facility services, administration, and maintenance, using the Arch Amenities Group operations template.
Submit paperwork and financial reporting, including payroll, in accordance with company policy.
Provide excellent customer service and monitor guest feedback using comment cards and other customer care techniques.
Help supervise and follow up on guest requests and comments.
Assist with training and supervising front desk staff.
Assist in developing staffing schedules to ensure adequate coverage.
Supervise daily operations, including opening and closing procedures, facility inspections, and general facility maintenance.
Ensure front desk staff implement the Arch Amenities Group Basics-To-Excellence program.
Assist staff with lifting and storing facility equipment, furniture, and products, and with preparing for special events.
Help ensure that only members and guests access the facility and that it remains safe and secure.
When applicable, assist with developing and planning programs and activities, including fitness and wellness, aquatic programs, sports, life enrichment classes, special events, social events, resident concierge services, and spa or personal care services.
Assist with conducting orientations that introduce the facility, services, programs, policies, and procedures.
When applicable, work with the Property Management Company to address resident questions and concerns.
When applicable, help prepare and display bulletins and flyers on bulletin boards, intranet, or cable, assist with an activities newsletter, and maintain the bulletin board.
Perform other duties as assigned.