Poseidon Spa Reception Casa Monica Resort

Arch Amenities Group•Saint Augustine, FL

7d•Onsite

About The Position

At Arch Amenities Group, we believe wellness is more than a service — it’s an experience that allows people to relax, recharge, and feel their best. At the spa at Casa Monica Resort & Spa, we bring that philosophy to life by creating a welcoming sanctuary where exceptional hospitality, personalized service, and well-being come together in a truly distinctive setting. As a member of our team, you’ll have the opportunity to be part of a beautiful, historic resort environment where every guest interaction matters. From the moment guests arrive, you’ll help set the tone for their spa experience by creating an atmosphere of warmth, tranquility, and genuine care. We’re looking for someone who is passionate about hospitality, enjoys connecting with people, and takes pride in making others feel special. As the first point of contact for our spa, you’ll play an essential role in creating memorable experiences that encourage guests to return, unwind, and make their well-being a priority. Joining Arch Amenities Group means becoming part of a team that values connection, thoughtful service, collaboration, and personal growth. Here, you won’t simply be welcoming guests — you’ll be helping create meaningful moments of relaxation and renewal in one of St. Augustine’s most distinctive resort settings.

Requirements

High School diploma
Customer service experience
Previous experience handling money
Excellent communication, customer service skills, and work ethic
Efficient, well organized, and able to handle a variety of duties simultaneously
Professional manner, discretion, and appearance
Excellent verbal and written skills
Energetic, enthusiastic and motivational
Strong team player
Proficient in appropriate computer skills and office equipment
Ability to lift 25 lbs.
Availability to work nights, weekends and holidays
Availability to stand for long periods of time
This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms

Nice To Haves

Previous experience in hospitality, luxury service, spa reception, or customer service is preferred but not required.

Responsibilities

Welcome every guest with warmth, professionalism, and genuine enthusiasm, creating an exceptional first impression.
Help cultivate a peaceful, inviting, and elevated spa atmosphere where guests feel comfortable, valued, and cared for.
Assist guests with spa reservations, treatment inquiries, amenities, and service recommendations.
Anticipate guest needs and go above and beyond to ensure a seamless, personalized spa experience.
Manage appointments, answer phone calls, respond to inquiries, and assist with daily front desk operations.
Process transactions accurately and assist with retail sales, gift certificates, and spa offerings, as applicable.
Maintain a polished, organized, and welcoming reception area that reflects the spa’s commitment to quality and wellness.
Collaborate with spa therapists, colleagues, and management to ensure a smooth and memorable guest journey.
Communicate guest requests, feedback, and operational needs to the appropriate team members.
Support daily spa operations, including inventory, supplies, facility presentation, and cleanliness.
Uphold Arch Amenities Group’s service standards, policies, and commitment to exceptional hospitality.
Contribute to a positive team culture where thoughtful service, teamwork, and guest well-being are at the heart of everything we do.