Poseidon Spa Esthetician Lead

Arch Amenities Group•Saint Augustine, FL

About The Position

The Esthetician Lead provides massages and body treatments to facility guests, along with some administrative duties and staff supervision. The role delivers treatments in accordance with service guidelines, guest expectations, current licensure, and Arch Amenities Group policies and brand standards. It also involves assessing contraindications, maintaining treatment areas and equipment, keeping client records when appropriate, supporting product knowledge and recommendations, and completing assigned operational duties and training. The position requires working the assigned schedule and arriving and departing on time. Facility availability may include nights, weekends, and holidays. The work involves standing for long periods, occasional lifting and physical activity, and possible exposure to odors, fumes, and vibrations. In facilities with a hammam, work may also involve water, steam, and hot temperatures.

Requirements

High school diploma or GED.
Valid state license in massage therapy or other credentials required by the state.
Previous massage and bodywork experience.
Customer service experience, preferably in a spa.
Ability to build rapport with guests and explain treatments and services.
Excellent customer service skills and work ethic.
Ability to work efficiently, stay organized, and handle multiple duties simultaneously.
Energetic, enthusiastic, and motivational demeanor.
Professional manner, discretion, and appearance.
Good verbal and written communication skills.
Strong team-player skills.
Comfort recommending products.
Availability when the facility is open, which may include nights, weekends, and holidays.
Ability to stand for long periods and meet the physical demands of the role, including balancing, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, tactile tasks, and repetitive motions.
Ability to exert up to 50 pounds of force occasionally, up to 20 pounds frequently, and up to 10 pounds constantly; may occasionally lift or move up to 25 pounds.
Ability to use massage oils and lotions, hot stones, hot cabbie, hand towels, eye masks, body treatment products, hot packs, mud, salts, paraffin heaters, and disinfectants.

Responsibilities

Provide massage and body treatments according to established service guidelines, current licensure, and guest expectations.
Assess guest contraindications and attend to guest needs throughout services.
Use universal precautions and clean and disinfect equipment daily.
Maintain thorough knowledge of spa services and product ingredients, answer guest questions, recommend products for home use, and suggest other appropriate spa treatments.
Begin and end treatments on time, work the assigned schedule, and keep work areas clean and properly set up.
Inform management about product needs and maintain client cards and treatment notes when appropriate.
Complete assigned side work and attend scheduled meetings and professional training.
Report incidents or accidents to a member of the management team.
Follow Arch Amenities Group policies, mission, values, standards, expectations, and brand standards.
Perform other duties as assigned.