Spa Reception Lead

Arch Amenities Group•Oxon Hill, MD

About The Position

The Spa Reception Lead assists with the facility’s daily operations and may help supervise front desk staff. Under the direction of the Facility Director, this role supports marketing, front desk staff training and scheduling, programming when applicable, facility maintenance, and guest satisfaction. The lead helps motivate staff to achieve operational goals and exceed guest expectations. The position also supports facility administration, including preparing operating procedures, submitting paperwork and financial reports, helping manage guest feedback and requests, and maintaining safe and secure access to the facility. Depending on the facility, the role may assist with planning programs and events, conducting orientations, coordinating with property management, and preparing informational materials.

Requirements

College degree or comparable work experience.
CPR/First-Aid certification, if required by the client.
Effective leadership skills and a strong work ethic.
Excellent customer service skills.
Efficient, well organized, and able to handle a variety of duties simultaneously.
Creative in marketing, promotion, and programming.
Energetic, enthusiastic, and motivational.
Professional manner, discretion, and appearance.
Excellent verbal and written skills.
Able to show initiative and make decisions.
Proficient in appropriate computer skills and office equipment.
Ability to stand for long periods.
Ability to stand, stoop, kneel, crouch, bend, walk, and talk.
Regularly use hands to finger, handle, feel, or operate objects, tools, or controls, and reach with hands and arms.
Ability to lift 25 lbs.

Responsibilities

Assist in developing a comprehensive facility operations manual, including written policies and procedures for services, administration, and maintenance, using the Arch Amenities Group operations template.
Submit paperwork and financial reporting, including payroll, in accordance with company policy.
Provide excellent customer service and help monitor guest feedback through comment cards and other customer-care techniques.
Help supervise and follow up on guest requests and comments.
Assist with training and supervising front desk staff.
Assist in developing staffing schedules to ensure adequate coverage.
Supervise effective daily operations, including opening and closing procedures, facility inspections, and general facility maintenance.
Ensure front desk staff implement the Arch Amenities Group Basics-To-Excellence program.
Assist staff with lifting and storing facility equipment, furniture, and products to maintain the facility and prepare for special events.
Help ensure that facility access is limited to actual members and/or guests and that the facility remains safe and secure.
When applicable, assist in developing and planning programs and activities, such as fitness and wellness programs, aquatic programs, sports, life enrichment classes, special and social events, resident concierge services, and spa or personal care services.
Assist in conducting orientations covering the facility, services, programs, policies, and procedures.
When applicable, work with the Property Management Company to address resident questions and concerns.
When applicable, assist in preparing bulletins and flyers for display and maintain the bulletin board.
Perform other duties as assigned.