Spa Reception

Arch Amenities Group•Johns Island, SC

About The Position

The Spa Front Desk Associate & Attendant welcomes members and guests and supports daily operations at Sasanqua Spa, a luxury spa offering massage, skincare, and salon services exclusively to Members. The role manages appointments and transactions, answers inquiries about services and amenities, assists service providers, and keeps the front desk, lounge, treatment areas, and other facilities clean, organized, and guest-ready. It helps deliver a refined, relaxing, personalized experience while upholding privacy and service standards. The Spa Front Desk Receptionist also builds trust with clients, communicates facility information, handles payments and related records, and supports facility safety, maintenance, inventory, and operational procedures. The position is part-time and non-exempt. Compensation is $18 or more per hour, plus a 3% spa service charge and 10% retail commission; the posting states the service charge may bring potential earnings up to $26 per hour.

Requirements

Strong customer service, communication, verbal, and written skills.
Professional appearance and demeanor, discretion, and a strong work ethic.
Ability to multitask and handle varied duties efficiently in a fast-paced, luxury environment.
Basic computer, scheduling-system, and appropriate office-equipment proficiency.
Previous customer service experience.
Previous experience handling money.
Ability to work a flexible schedule, including Saturdays and one to two midweek days; the broader qualifications also state availability for nights, weekends, and holidays.
Ability to lift 25 pounds; the physical-function table also lists occasional lifting or carrying of 50 pounds or less.
Ability to stand for long periods and perform duties involving standing, walking, stooping, kneeling, crouching, bending, talking, and using hands and arms.

Nice To Haves

Previous spa, hospitality, or customer service experience is a plus.
College degree preferred.

Responsibilities

Greet members and guests warmly and professionally, creating a welcoming experience.
Schedule, confirm, and manage spa and salon appointments; assist with same-day bookings, member portal inquiries, and reservations where applicable.
Explain spa services, amenities, and retail offerings to members and guests.
Maintain clean, organized, uncluttered, and serene front desk, lounge, amenity, and other assigned areas.
Prepare treatment areas, restock supplies, monitor inventory, and help keep facilities guest-ready.
Process check-in and check-out, point-of-sale transactions, payments, and money accurately; reconcile sales, deposits, and receipts when applicable.
Support service providers and other staff with operational needs, including lifting and storing equipment, furniture, and products and preparing for special events.
Uphold standards for presentation, discretion, member privacy, facility policies, and brand experience.
Report incidents, accidents, member or guest concerns, and facility issues to the appropriate manager; help ensure facility access is limited to members and guests and the facility remains safe and secure.
Complete applicable paperwork and financial reporting, and maintain accurate maintenance procedures, checklists, and staff communication records.
Use shift time efficiently by checking equipment, locker rooms, gift shop stock, and inventory; ensure coverage when leaving the assigned area and communicate pertinent information at shift end.
Enroll members and guests in programs and participate in the Manager on Duty schedule if applicable.
Perform additional duties as assigned.