Reception Manager

Transition Management Corporation•New York, NY

8d•$93,600 - $99,840

About The Position

Transition Management Corporation (TMC) is hiring a Reception Manager to oversee daily operations of the hospitality and reception team at Point72’s New York office. The manager will lead 12–15 receptionists and hospitality coordinators, ensuring guest experiences, conferences, meetings, and related events are delivered seamlessly and to a high standard. This hands-on position leads front-of-house operations and collaborates with cross-functional teams, onsite vendors, and internal stakeholders. The role reports to the AGM of Hospitality and partners with that role to align daily operations with broader goals. The manager must understand the team’s responsibilities well enough to train and support staff, answer questions, and provide coverage when needed. A major focus is recruiting, onboarding, training, coaching, and developing a capable, service-minded team. The manager will foster a welcoming, consistent training experience and a culture of professionalism, accountability, teamwork, and service excellence. The manager will oversee schedules, coverage, timesheets, overtime, and performance; support reception, hospitality, facilities, and event operations; and identify and implement approved process improvements. Responsibilities may change at management’s discretion based on business and client needs. This is an exempt role. The stated annual salary range is $93,600–$99,840, depending on experience. TMC is an equal opportunity employer and considers qualified candidates without regard to legally protected characteristics.

Requirements

Bachelor’s degree in business administration, hospitality management, or a related field.
At least 3 years of experience in events, facilities management, workplace experience, and/or hospitality management in a corporate setting.
At least 3 years of experience managing and developing a dynamic team.
Demonstrated ability to recruit, onboard, train, and develop a cohesive team of effective, service-focused employees.
Strong project management skills and ability to manage multiple priorities in a fast-paced environment.
Excellent communication and interpersonal skills, with the ability to interact professionally with staff and clients at all levels.
Proven experience managing relationships with vendors and service providers.
Technology proficiency, including Microsoft Office Suite and experience translating spreadsheet data into charts and presentations.
Strong organizational skills and attention to detail.
Ability to work independently and maintain a positive attitude in a fast-paced environment.
High level of accountability and ownership in tasks and projects.

Responsibilities

Oversee the front-of-house reception and hospitality team, including scheduling, coverage, timesheet review, overtime approval, and performance management.
Ensure employees and visitors receive a seamless, professional experience.
Maintain reception-area service and professionalism standards, coordinating with security and building management as needed.
Manage conference room reservation conflicts professionally and address end-user requests or concerns.
Provide visible, hands-on support during peak periods, high-volume visitor activity, large meetings, and events.
Audit processes and systems and propose improvements to efficiency, customer experience, and innovation.
Act as the first escalation point for reception and hospitality issues, resolving issues where appropriate and escalating complex or sensitive matters to the AGM.
Ensure reception desks, hospitality spaces, conference areas, and guest-facing environments remain clean, organized, stocked, and presentable.
Coordinate with onsite catering and food service teams on meetings, conferences, and hospitality requests.
Support recruiting, interview candidates, assess service orientation, and partner with management on hiring recommendations.
Lead onboarding and ensure new team members understand service expectations, procedures, systems, workplace norms, and client standards.
Provide hands-on training and ongoing coaching; maintain and update training materials, procedures, checklists, and daily reference tools.
Build team cohesion through communication, meetings, coaching, recognition, and development-focused feedback.
Assess performance and skill gaps and partner with the AGM on development plans.
Promote accountability, consistency, professionalism, and a positive service-focused culture; support cross-training for coverage and continuity.
Identify process improvements, recommend enhancements to the AGM, help implement approved changes, and train the team on them.
Monitor recurring service issues and operational gaps and work with the AGM to address root causes.
Support development and refinement of standard operating procedures for reception, hospitality, conference support, and guest services.
Partner with the AGM to develop and present projects that improve end-user experience and refine the Hospitality function.
Lead rollout of approved Hospitality initiatives, including deliverables, team management, end-user communication, and training materials.
Coordinate day-of events to ensure successful execution.
Assist facilities staff with building and business services, including janitorial, maintenance, food services, A/V, HVAC, and repairs, to ensure prompt issue resolution.
Ensure compliance with health and safety regulations and company policies.
Assist with administrative tasks and ad hoc projects, including data entry and filing.
Maintain relationships with the Events team, vendors, and third-party partners.
Partner with the Events Manager and internal stakeholders to plan, coordinate, and execute large company-sponsored events.