Reception Manager

Compass Group•New York, NY

7d•$70,000 - $80,000•Onsite

About The Position

The Reception Manager oversees the daily operations and performance of the reception team at a premier New York City corporate dining account. This supervisory role ensures guests, clients, and associates receive polished, high-touch service aligned with luxury hospitality and corporate dining standards. The manager reports to the Director of Reception Services and supports operational excellence, team development, and a seamless guest experience. The position follows a Monday–Friday work week, with flexibility to work outside standard business hours and overtime as needed. Punctuality is essential.

Requirements

At least three years of experience in hospitality, receptionist, or customer service fields.
Ability to anticipate problems and deliver a seamless customer service experience.
Strong computer skills, including proficiency in Microsoft Word, Excel, and Outlook.
Strong written and verbal communication skills.
Ability to lead, manage, and inspire others, with teamwork and hospitality.
Ability to meet deadlines.
Flexibility to adapt to business changes and challenges.
High school diploma or equivalent.
Ability to perform the essential functions of the position satisfactorily, with or without reasonable accommodation.

Nice To Haves

Knowledge of EMS.
Fluency in more than one language.
Previous managerial experience and/or training.
Prior experience working for Restaurant Associates and/or Compass Group.
Bachelor's degree.

Responsibilities

Monitor staff to ensure standard operating procedures are followed and security protocols for visitor processing and admittance are adhered to.
Provide coverage at receptionist desks as needed, including answering incoming calls, welcoming clients and guests, preparing meeting rooms, monitoring shared mailboxes, and completing conference room reservations.
Serve as an initial escalation point for client questions or concerns.
Obtain event requirements from clients and complete conference room reservations in the EMS reservation system; relocate existing bookings as needed to accommodate executive requests.
Audit EMS visitor data for the receptionist team and assist with general data auditing.
Prepare the weekly receptionist team schedule, ensure adequate coverage throughout the business day, and provide coverage for callouts.
Enter the weekly schedule into MyStaff and assist the Director with weekly payroll processing.
Maintain time-off requests and add approved time off to the team calendar.
Coordinate with internal departments such as AV and Catering and external service providers such as Facilities and Security to ensure events are executed flawlessly.
Run daily, weekly, and monthly reports.
Review the events calendar and ensure coverage for after-hours events as needed; add overtime labor charges to EMS.
Monitor visitor badge printing supplies at the Welcome Center and general supplies needed by the receptionist team.