Reception

CSL Plasma•Bloomington, MN

About The Position

The Reception role supports donor registration and screening at a plasma collection center. The employee greets donors, verifies their suitability for plasma donation, and helps qualified donors complete screening procedures in accordance with Standard Operating Procedures. Screening may include reviewing donor-reported health history, answering basic medical questions, referring donors to medical staff when appropriate, measuring blood pressure, pulse, weight, and temperature, and collecting a finger-stick sample to assess hematocrit and total protein levels. After completing appropriate training, the employee may explain plasma-derived therapeutic products and donation procedures to new donors, including screening tests, appointments, fees, center policies, and nutrition. The role also involves responding to donor questions, assisting with applicant and transfer donor registration as needed, handling or directing phone calls, monitoring donors for reactions during or after pheresis, recording donor information accurately, and alerting a Group Leader or Supervisor to donor-flow issues. The employee maintains a clean and adequately supplied work area, follows HSE and OSHA procedures, promotes safety, and protects confidential personnel, donor, and center information. Cross-training and bilingual skills may be required depending on business needs. Other job-related duties may be assigned.

Requirements

High school diploma or equivalent.
At least three months of experience in a clerical or customer service-related position, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
Ability to perform basic math calculations.

Nice To Haves

Experience in a medical or health provider environment.

Responsibilities

Greet donors and conduct registration procedures to verify suitability for the plasma pheresis process.
Assist qualified donors with screening in compliance with Standard Operating Procedures.
Assess donor health history, answer basic medical questions, and refer donors to medical staff when appropriate.
Perform health screening procedures, including measuring blood pressure, pulse, weight, and temperature.
Perform finger sticks to obtain samples for hematocrit and total protein testing.
After appropriate training, educate new donors about plasma-derived therapeutic products and donation procedures, including screening, tests, appointments, fees, center policies, and nutrition.
Answer donor questions in a timely, accurate, and professional manner.
As trained and operationally needed, register applicant and transfer donors.
Answer telephone calls and respond to callers’ questions or transfer calls to appropriate staff.
Monitor donors for reactions during or after the pheresis process and notify appropriate staff.
Alert a Group Leader or Supervisor to donor-flow issues.
Accurately record donor data in the electronic donor information management system in accordance with SOPs.
Understand applicable hyper immune program policies and procedures.
Maintain a clean and efficient work environment and ensure operating supplies and forms are available.
Follow HSE and OSHA policies and procedures and promote safety.
Maintain confidentiality of personnel, donor, and center information.
Cross-train in other areas as needed to meet business needs.
Perform other job-related duties as assigned.