CLINIC LEAD
About The Position
The Rural Health Clinic (RHC) Lead oversees the clinic’s daily operations and administration to support efficient delivery of healthcare services and compliance with regulatory requirements. The role provides leadership to clinical staff, supports high-quality patient care, and helps advance the clinic’s mission of serving rural communities. The Clinics Lead oversees clinical operations, administrative functions, staff development, quality improvement, patient safety, and community outreach. The position also promotes ethical and lawful business practices and reports knowledge of real or potential fraud or abuse according to the CRMC Code of Conduct.
Requirements
- High school graduate or equivalent.
- Medical Assistant with at least one year of experience as a lead, or a bachelor’s degree in Healthcare Administration, Nursing, Business Administration, or a related field.
- Six months to one year of related experience and/or training, or an equivalent combination of education and experience.
- Strong understanding of healthcare regulations, reimbursement systems, and quality improvement principles.
- Excellent interpersonal, communication, organizational, and customer service skills.
- Ability to lead and motivate a diverse team in a dynamic healthcare environment.
- Ability to read and interpret documents such as safety rules and policy and procedure manuals.
- Ability to read and write English and speak effectively before groups of customers or employees.
- Proficiency with electronic health records (EHR) systems, healthcare management software, and a wide variety of computer systems.
- Familiarity with telephones and personal computers.
- Ability to work flexible hours as needed to accommodate clinic operations.
- Commitment to confidentiality and professionalism.
- Willingness to participate in continuing education and professional development activities.
Responsibilities
- Provide leadership and support to clinical staff, including physicians, nurse practitioners, and medical assistants.
- Ensure adherence to clinical protocols, guidelines, and best practices.
- Monitor patient flow and clinic operations to improve efficiency and patient satisfaction.
- Oversee scheduling, billing, and medical records management.
- Implement and enforce policies and procedures to ensure compliance with healthcare regulations, including HIPAA and Medicare guidelines.
- Collaborate with the billing department to maximize reimbursement and ensure accurate coding and billing.
- Recruit, train, and mentor clinical and administrative staff.
- Conduct performance evaluations and provide feedback to support staff development.
- Promote teamwork, open communication, and continuous learning.
- Lead quality improvement initiatives to enhance clinical outcomes and patient safety.
- Monitor and analyze clinical data, identify areas for improvement, and implement corrective actions.
- Ensure compliance with infection control protocols and other patient safety standards.
- Serve as a liaison between the clinic and the community, promote healthcare services, and address community health needs.
- Develop and maintain relationships with patients, community organizations, local stakeholders, and healthcare partners.
- Conduct hospital business ethically and lawfully, and report knowledge of real or potential fraud or abuse according to the CRMC Code of Conduct.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
