Clinic Lead - Full Time

Integrity Care Group•McKinney, TX

About The Position

The Clinic Lead Coordinator supports clinic operations and exceptional patient care by overseeing day-to-day functions under the guidance of the Territory Manager and Regional Director. This is a working leadership position that regularly supports both clinical and front-office operations, including stepping in to assist with patient care, front-desk responsibilities, and coverage for call-ins or staffing gaps. The role builds and manages clinical and clerical schedules, coordinates onboarding and training for new hires, and maintains clinic flow and staffing to meet patient-volume expectations. It also supports marketing initiatives, inventory and ordering, deposits, laboratory documentation and corrective action, patient complaint handling, coaching, and strategic clinic initiatives. The Clinic Lead works at least 24 hours per week in scheduled clinical or clerical shifts. Administrative time is scheduled flexibly according to operational needs, and schedules may vary, including extended shifts or rotating coverage.

Responsibilities

Assist the Territory Manager with marketing initiatives.
Build monthly schedules for clinical and clerical employees, ensuring adequate staffing ratios for expected patient volume.
Coordinate with the Territory Manager and onboarding team to ensure new hires are onboarded appropriately.
Explain, initiate, and ensure completion of new-hire training schedules within the required timeframe.
Oversee clinical flow and direct staff assignments and duties to optimize patient flow.
Complete quarterly and weekly inventories.
Ensure deposits are taken to the bank in compliance with company policy and procedure.
Handle patient complaints professionally and help report them to the Territory Manager.
Conduct ordering while maintaining established budgets and supporting financial goals.
Oversee completion of laboratory logs and ensure staff accurately enter requested data.
Assist with laboratory corrective action and training as opportunities arise.
Develop competency in both Clinical and PSS roles to provide coverage and guidance and improve patient intake and care processes.
Work a minimum of 24 hours per week on scheduled clinical or clerical shifts.
Participate in coaching and corrective action plans, including disciplinary matters, with the Territory Manager and Director.
Coordinate strategic initiatives with guidance from the Territory Manager and Territory Director.
Participate routinely in leadership discussions about clinic initiatives.
Ensure clinic staffing is adequate, manage staff call-ins, and facilitate coverage as needed.
Flexibly schedule administrative time based on operational needs to complete assigned duties.
Regularly support clinical and front-office operations, including patient care, front-desk responsibilities, and coverage for call-ins or staffing gaps.