Clinic Clerical Lead - Crow Valley - Full Time

Trinity Health•Crow Valley, KY

About The Position

The Clinic Clerical Lead oversees day-to-day operations across all Ortho locations. The role coordinates staff and processes, supports workload assignments, scheduling, patient registration, and medical records, and helps maintain smooth clinic operations and patient flow. Administrative responsibilities include coordinating billing, responding to patient inquiries, verifying insurance, and managing special projects. The lead serves as a staff resource, provides direction in the manager’s absence, and helps ensure adherence to performance expectations and operational policies. This is a full-time, 40-hour-per-week day-shift position. The role requires a collaborative, shared-leadership approach and includes staff scheduling, onboarding, education, payroll and timekeeping assistance, performance management, clinic-flow improvement, and participation in meetings and huddles. The lead also helps ensure compliance with safety, infection-control, and departmental policies.

Requirements

Associate’s degree in a related field, or equivalent years of experience in related fields in lieu of the degree.
At least 2 years of prior related experience in a medical office or healthcare setting.
Comfort operating in a collaborative, shared-leadership environment.
Proof of completion of Mandatory Reporter abuse training specific to the population served within three months of hire.
Basic Life Support (BLS) for the Healthcare Provider certification, or obtain it within three months of hire.

Responsibilities

Demonstrate Trinity Health’s Mission, Vision, and Values in behaviors, practices, and decisions.
Optimize clinic operations by assisting with patient registration, billing, demographics, code scanning, denials, and collections.
Oversee staff scheduling, onboarding, and education.
Assist with payroll, timekeeping, and performance management.
Recognize and address operational issues, improve clinic flow, and support quality patient care.
Respond to patient inquiries.
Participate in meetings and lead huddles.
Ensure adherence to safety, infection-control, and departmental policies.
Assist with workload assignments, scheduling, patient registrations, and medical records.
Coordinate billing, verify insurance, and manage special projects.
Provide direction to staff in the manager’s absence.