Clinic Lead - Moon Valley

Denova Collaborative Health•Phoenix, AZ

9d•Onsite

About The Position

The Clinic Lead is a hands-on leader responsible for delivering exceptional patient care, keeping clinic workflows running smoothly, and ensuring protocols are followed. The role mentors and supports clinic staff, fosters a positive and team-oriented environment, and helps resolve patient concerns professionally before they escalate to the Clinic Manager. The Clinic Lead provides flexible coverage for Patient Engagement Specialist II and Medical Assistant duties and supports essential clinic administration. This is a non-exempt position reporting to the Clinic Manager. The Clinic Lead works across medical assistant, patient engagement, staff mentoring, and operations support functions. They coach front- and back-office teams, streamline daily workflows, and provide hands-on support wherever needed to create an outstanding patient experience. The role is full-time and onsite, with consistent hours Monday through Friday, 7:30 AM to 4:30 PM. Rare travel may be required for training or clinical support. The work is physically active and includes exposure to clinical materials and bodily fluids, requiring adherence to safety and infection control protocols. Denova Collaborative Health LLC is an integrated primary care and behavioral health practice based in the Greater Phoenix metropolitan area. Its virtual care services are available throughout Arizona. The organization takes a whole-person approach and integrates primary care, behavioral health, addiction medicine, and wellness.

Requirements

Current CPR/First Aid certification.
Valid Arizona Fingerprint Clearance Card.
Completion of an accredited LPN program or a CAAHEP-accredited MA program, or equivalent experience.
At least 1 year of experience as a Medical Assistant or Licensed Practical Nurse.
Must be at least 21 years old to support psychiatric patients.
Strong verbal and written communication skills, with professionalism, patient engagement, and conflict resolution skills.
Reliability, adaptability, a solutions-oriented mindset, ability to manage multiple priorities independently, and a positive, team-focused attitude committed to continuous growth.
Comfort using EMRs, billing platforms, Microsoft Office (Outlook, Word, Excel), and standard clinic equipment.
Comfort working in a pediatric-inclusive setting and across multiple specialties.
Ability to sit, stand, bend, and lift up to 50 pounds as needed.

Nice To Haves

Certified Medical Assistant (MA) or Licensed Practical Nurse (LPN) certification is highly preferred.
At least 6 months of experience in a healthcare leadership or team support role is preferred.

Responsibilities

Welcome and room patients, capture vital signs, perform clinical tasks, and assist providers with procedures.
Coordinate appointments, collect payments, manage documentation, and support patient needs such as transportation or interpreter services.
Respond to patient inquiries, manage faxes, assist with refills, and keep exam rooms stocked and ready.
Guide and train operations staff, monitor performance, and ensure adherence to infection control and standard procedures.
Support clinic leadership by resolving patient concerns, ensuring quality standards, and maintaining smooth day-to-day operations.
Coach and support front- and back-office teams, streamline workflows, and provide coverage for Patient Engagement Specialist II and Medical Assistant duties.
Perform other duties as assigned.