Clinic Lead - Moon Valley

Denova Collaborative Health•Phoenix, AZ

7d•Onsite

About The Position

The Clinic Lead is a hands-on leader responsible for delivering exceptional patient care, maintaining smooth clinic workflows, and ensuring protocols are followed. The role mentors and supports clinic staff, fosters a positive and team-oriented environment, and helps resolve patient concerns before escalation to the Clinic Manager. The Clinic Lead provides coverage for Patient Engagement Specialist II and Medical Assistant duties and supports clinic administration. This is a non-exempt position reporting to the Clinic Manager. The role combines medical assistant, patient engagement, staff mentoring, and operations support responsibilities. It requires working in a pediatric-inclusive setting and across multiple specialties. The position is full-time and onsite, Monday through Friday, 7:30 AM to 4:30 PM. Rare travel may be required for training or clinical support. The work is physically active and involves exposure to clinical materials and bodily fluids, requiring adherence to safety and infection control protocols.

Requirements

At least 1 year of experience as a Medical Assistant or Licensed Practical Nurse.
Completion of an accredited LPN program or a CAAHEP-accredited MA program, or equivalent experience.
Current CPR/First Aid certification.
Valid Arizona Fingerprint Clearance Card.
Must be at least 21 years old to support psychiatric patients.
Comfort working in a pediatric-inclusive setting and across multiple specialties.
Strong verbal and written communication skills, professionalism, patient engagement, and conflict-resolution skills.
Reliability, adaptability, a solutions-oriented mindset, ability to manage multiple priorities independently, and a positive, team-focused attitude committed to continuous growth.
Comfort using EMRs, billing platforms, Microsoft Office (Outlook, Word, and Excel), and standard clinic equipment such as stethoscopes, thermometers, and glucose monitors.
Ability to sit, stand, bend, and lift up to 50 pounds as needed.
Ability to follow safety and infection control protocols when exposed to clinical materials and bodily fluids.

Nice To Haves

Certified Medical Assistant (MA) or Licensed Practical Nurse (LPN) certification or license is highly preferred.
Six or more months in a healthcare leadership or team support role preferred.

Responsibilities

Welcome and room patients, capture vital signs, perform clinical tasks, and assist providers with procedures.
Coordinate appointments, collect payments, manage documentation, and support patient needs such as transportation or interpreter services.
Respond to patient inquiries, manage faxes, assist with refills, and keep exam rooms stocked and ready.
Guide and train operations staff, monitor performance, and ensure adherence to infection control and standard procedures.
Coach and support front- and back-office teams, streamline daily workflows, and provide coverage wherever needed.
Resolve patient concerns, support clinic leadership, ensure quality standards, and maintain smooth day-to-day operations.
Perform other duties as assigned.