Clinic Clerical Lead - Wound Healing Center - Davenport - Full Time

Trinity Health•Davenport, IA

About The Position

The Clinic Office Lead oversees day-to-day clinic operations, including staff coordination, process improvement, training, and troubleshooting. The role supports workload assignments, scheduling, patient registration, and medical records to help maintain smooth clinic operations and patient flow. Administrative responsibilities include coordinating billing, responding to patient inquiries, verifying insurance, and managing special projects. The lead serves as a resource to staff, provides direction in the manager’s absence, and promotes adherence to performance expectations and operational policies. The position is full-time, 40 hours per week, on the day shift, at the Wound Healing Center in Davenport. The lead is expected to demonstrate Trinity Health’s Mission, Vision, and Values in their behaviors, practices, and decisions.

Requirements

Associate’s degree in a related field, or equivalent years of experience in related fields in lieu of the degree.
A minimum of 2 years of prior related experience in a medical office or healthcare setting.
Comfort operating in a collaborative, shared leadership environment.
Proof of completion of Mandatory Reporter abuse training specific to the population served within three months of hire.
Basic Life Support (BLS) for the Healthcare Provider certification, or obtain it within three months of hire.

Responsibilities

Oversee day-to-day clinic operations, staff coordination, process improvement, training, and troubleshooting.
Assist with workload assignments, scheduling, patient registration, and medical records.
Optimize clinic operations by assisting with patient registration, billing, demographics, code scanning, denials, and collections.
Oversee staff scheduling, onboarding, and education.
Assist with payroll, timekeeping, and performance management.
Recognize and address operational issues to improve clinic flow and support quality patient care.
Respond to patient inquiries and assist with insurance verification and special projects.
Participate in meetings and lead huddles.
Promote adherence to safety, infection control, departmental policies, performance expectations, and operational policies.
Demonstrate Trinity Health’s Mission, Vision, and Values in behaviors, practices, and decisions.
Provide direction in the absence of the manager.