Clinic Lead - Full Time

Integrity Care Group•Mesquite, TX

About The Position

The Clinic Lead Coordinator supports clinic operations and exceptional patient care by overseeing day-to-day functions under the guidance of the Territory Manager and Regional Director. This working leadership role manages clinical and clerical schedules, coordinates new-hire onboarding and training, and maintains clinic flow and staffing to meet patient-volume expectations. The Clinic Lead also assists with marketing initiatives, inventories, deposits, ordering, laboratory records, patient complaints, and clinic improvement efforts. The role regularly supports both clinical and front-office operations, including assisting with patient care, front-desk responsibilities, and coverage for call-ins or staffing gaps. The position requires at least 24 hours per week working scheduled shifts in a clinical or clerical capacity. Administrative time is scheduled flexibly according to operational needs, and schedules may vary, including extended shifts or rotating coverage.

Requirements

Ability to work a minimum of 24 hours per week on scheduled shifts in a clinical or clerical capacity.
Ability to support both clinical and front-office operations as needed.
Flexibility to accommodate changing schedules, including extended shifts or rotating coverage.

Responsibilities

Assist the Territory Manager with marketing initiatives.
Build monthly schedules for clinical and clerical employees, ensuring adequate staffing ratios for expected patient volume.
Coordinate with the Territory Manager and onboarding team to ensure new hires are onboarded appropriately.
Explain, initiate, and ensure completion of new-hire training schedules within the required timeframe.
Oversee clinical flow and direct staff assignments and duties to optimize patient flow.
Complete quarterly and weekly inventories.
Ensure deposits are taken to the bank in compliance with company policy and procedure.
Handle patient complaints professionally and assist in reporting them to the Territory Manager.
Conduct ordering while maintaining established budgets and supporting financial goals.
Oversee completion of laboratory logs and ensure requested data is recorded accurately; assist with laboratory corrective action and training as needed.
Develop competency in both Clinical and PSS roles to provide coverage and guidance and improve patient input and care processes.
Work at least 24 hours per week on scheduled clinical or clerical shifts.
Participate in coaching and corrective-action plans, including disciplinary matters, with the Territory Manager and Director.
Coordinate strategic initiatives with guidance from the Territory Manager and Territory Director.
Participate routinely in discussions with leadership about clinic initiatives.
Ensure staffing is adequate for clinic operations, including managing staff call-ins and arranging coverage when needed.
Provide regular hands-on support for clinical and front-office operations, including patient care, front-desk duties, and coverage for staffing gaps.
Complete administrative duties during flexibly scheduled time based on operational needs.