Clinic Coordinator- Full Time

AbleLight•Grand Junction, CO

About The Position

The Clinic Coordinator is a member of the services team who delivers person-centered care to the people served. The role coordinates healthcare support, nursing services, and clerical duties for an assigned area. Working with residential teams and in compliance with AbleLight guidelines and HIPAA, the coordinator maintains medical records and nursing documentation from admission through discharge in the Electronic Health Record (EHR). The role also provides support to operational and clinical leadership as needed. Responsibilities include maintaining and uploading medical records in Therap; tracking care plans, protocols, nurse delegations, and releases of information; coordinating appointments, records, referrals, and follow-up; and supporting medication and pharmacy processes under RN oversight. For applicable service lines, the coordinator also gathers healthcare information and documentation for new admits, helps create medication administration records, and supports pharmacy enrollment. Additional duties may include attending meetings, updating nursing caseload and emergency documentation, coordinating transportation, assisting staff and day-program teams, and answering the office phone when applicable.

Requirements

High school diploma.
One year of experience in a similar role.
Good verbal, reading, and written communication in English; basic math skills; and confident computer skills with high proficiency in Electronic Health Records.
Good organizational, coordinating, and prioritizing abilities.
Ability to maintain confidentiality and comply with HIPAA regulations.
Ability to collaborate, listen, resolve conflicts, use technology effectively, give and receive feedback, hold self and others accountable, and support quality and continuous improvement.

Nice To Haves

Experience in services for people with intellectual and developmental disabilities (IDD) is preferred.
Experience with Electronic Health Records, office equipment, and Microsoft Office applications.

Responsibilities

Maintain medical records and nursing documentation; scan and upload records into Therap; forward uploaded reports to nurses for review; monitor E-Fax for records; and obtain medication orders and physician signatures.
Update and track protocols, care plans, nurse delegations, and release-of-information dates; run regular reports in Therap and help obtain updated releases when needed.
Schedule and track annual physical, eye, dental, and specialty appointments as applicable; ensure appointments and results are recorded in Therap; obtain full after-visit summaries; and follow through on testing and specialist referrals.
Notify nurses of new physician orders that may require education or care-plan updates, communicate due or overdue appointments to operations and nursing teams, and enter and communicate follow-up appointments.
Obtain records for emergency-room visits, urgent care, and hospital admissions, attach them to the relevant GER, and create an appointment entry in Therap if needed.
Under RN oversight, create medication administration records for new admits where applicable; obtain medication orders; review and enter medication changes; configure or approve monthly MARs; track physician orders and their due dates; review medication changes with the RN and notify operations as applicable; track self-medication assessments; and assist with disposal of expired or discontinued medications.
For applicable IHS and Host Home service lines, gather healthcare provider information, ensure releases are signed, obtain medical history and related health information, enter documents into Therap, create MARs as applicable, and assist with pharmacy enrollment for new admits.
Attend monthly nursing department meetings, biweekly one-to-ones with the leader, and applicable stand-up, team, and nursing meetings.
Assist staff with requests, update nursing caseloads, and update face-sheet information and emergency binder forms, including the Emergency Documentation Form in Therap.
Schedule appointments and coordinate transportation weekly, and help coordinate emergency transportation, as applicable to the service line.
Assist day-program staff with people served when available and answer the office phone when applicable.