Clinic Lead

Integrity Care Group • Sapulpa, OK

1d

About The Position

The Clinic Lead Coordinator supports clinic operations and exceptional patient care by overseeing day-to-day functions under the guidance of the Territory Manager and Regional Director. This is a working leadership position that regularly supports both clinical and front office operations, including patient care, front desk responsibilities, and coverage for call-ins or staffing gaps. Scheduling may vary according to clinic needs and may include extended shifts or rotating coverage. Administrative time is flexibly scheduled based on operational needs.

The role builds and manages clinical and clerical schedules, coordinates onboarding and training for new hires, and maintains clinic flow and staffing to meet patient volume expectations. The Clinic Lead also supports marketing initiatives, inventory and ordering, financial procedures, laboratory documentation and training, patient complaint handling, staff coaching, and strategic clinic initiatives. The position works a minimum of 24 hours per week on scheduled shifts in either a clinical or clerical capacity.

Requirements

• Competency in both clinical and PSS roles is expected.
• Ability to work at least 24 hours per week on scheduled clinical or clerical shifts.
• Flexibility to support clinical and front office operations and accommodate clinic scheduling needs, including extended shifts or rotating coverage.

Responsibilities

• Assist the Territory Manager with marketing initiatives.
• Build monthly schedules for clinical and clerical employees, ensuring adequate staffing ratios for expected patient volume.
• Coordinate with the Territory Manager and onboarding team to ensure new hires are onboarded appropriately.
• Explain, initiate, and ensure completion of new-hire training schedules within the required timeframe.
• Oversee clinical flow and direct staff assignments and duties to optimize patient flow.
• Complete quarterly and weekly inventories.
• Ensure deposits are taken to the bank in compliance with company policy and procedure.
• Handle patient complaints professionally and assist in reporting them to the Territory Manager.
• Conduct ordering while maintaining established budgets and supporting financial goals.
• Oversee completion of laboratory logs and ensure staff accurately enter requested data.
• Assist with laboratory corrective action and training as opportunities arise.
• Develop competency in both clinical and PSS roles to provide coverage and guidance and help improve patient intake and care processes.
• Work a minimum of 24 hours per week on scheduled shifts in a clinical or clerical capacity.
• Participate in coaching and corrective action plans, including disciplinary actions, with the Territory Manager and Director.
• Coordinate strategic initiatives with guidance from the Territory Manager and Territory Director.
• Routinely participate in leadership discussions about clinic initiatives.
• Ensure clinic staffing is adequate, manage staff call-ins, and facilitate coverage as needed.
• Provide hands-on support for clinical and front office operations, including patient care, front desk duties, and coverage for staffing gaps.
• Flexibly schedule administrative time according to operational needs and vary coverage as needed, including extended shifts or rotating coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed