Ophthalmic Clinic Lead

North Park Ophthalmology•McCandless, PA

About The Position

The Clinic Lead is responsible for the day-to-day activities of a specified practice location, including staffing, clinic flow, patient relations, inventory, and equipment maintenance. The role provides leadership and problem-solving support and requires knowledge of applicable laws, regulations, and standards set by iJCAHPO and other regulatory agencies. The Clinic Lead supports patient flow, diagnostic testing, technician exam components, clinical administration, coding, documentation, and patient education. The role also manages daily clinic operations, staff schedules, inventory, team meetings, patient concerns, clinical procedures, and staff development while working with doctors and clinical and contact center teams.

Requirements

High school diploma or equivalent.
At least 2 years of ophthalmology experience.
Current iJCAHPO COA, COT, or COMT certification, or willingness and eligibility to sit for the exam within 12 months of hire.
Strong communication and interpersonal skills.
Ability to work in a fast-paced clinical environment.
Ability to work independently with little oversight or manager presence.
Advanced understanding and ability to perform the specified ophthalmic clinical skills based on iJCAHPO training and generally accepted standards.

Nice To Haves

Leadership experience preferred.
Nextech/ICP experience strongly preferred.

Responsibilities

Support patient flow, diagnostic testing, and technician exam components as needed.
Support timely completion of clinical administrative duties, including prescription refills, patient messages and tasks, and documentation audits.
Communicate with the clinical training team about technicians in training.
Follow practice procedures, protocols, and applicable state and federal regulations.
Determine whether documentation supports E/M or eye coding, match applicable ICD-10 codes, and code in-office procedures based on documentation.
Educate patients about conditions treated and surgical procedures performed by the doctor.
Maintain inventory PAR levels and order medical and office supplies through the D365 ordering process.
Complete monthly inventory counts and report procurement concerns or issues to the corporate office.
Lead daily team huddles and scheduled monthly team meetings.
Create daily and weekly staff schedules, make daily assignments, and coordinate changes as needed.
Collaborate with doctors to develop and create schedule templates, and communicate changes to clinical and contact center teams.
Respond to patient relations inquiries and submit complaint resolutions.
Develop and train staff on clinical standard operating procedures and new policies.
Report potential or suspected errors to a supervisor or Compliance Officer.
Complete additional tasks or projects as needed and maintain a cooperative, courteous, self-motivated, and professional approach.
Coach and mentor team members to encourage continuous learning and professional growth.
Perform ophthalmic clinical skills as required, including history taking, visual acuity, visual field and motility assessments, pupil assessment, intraocular pressure measurement, lensometry, angle assessment, refraction, and diagnostic and supplemental testing.
Assist with minor procedures and follow instrument sterilization requirements and techniques.
Accurately scribe and select coding for examinations, consultations, and surgical procedures.
Identify and assist with prescribing or administering oral and intraocular medications used in the office or by patients, including understanding their purpose, action, and potential side effects.