Lead Ophthalmic Technician (Glaucoma)

Panorama Eye Care LLC•Lakewood, CO

3h•$24 - $30•Onsite

About The Position

At Panorama Eyecare, the Lead Ophthalmic Technician contributes to the organization’s mission by serving as a liaison among the physician, patient, clinic, and other departments, providing clinical services and appropriate patient education. The role leads the assigned provider’s clinic or specialty clinic on a day-to-day basis and works directly with the site’s Clinical Operations Manager. The technician may be assigned to assist one or more specific physicians and may be designated lead technician for a site. Provider and site assignments are made at the discretion of the site’s Clinical Operations Manager and may change. The Lead Ophthalmic Technician works up and scribes in the assigned clinic, supports clinic operations and staff training, monitors patient flow and clinical efficiency, and serves as a patient advocate. The position is based at Denver Eye Surgeons, 13772 Denver West Pkwy, Lakewood, CO 80401. It is full time, with compensation of $24.00–$30.00 per hour depending on experience.

Requirements

Maintain COA, COT, or COMT certification.
Knowledge of the clinic’s computerized EHR program.
Knowledge of coding and billing in a medical setting.
Knowledge of procedures for assisting in clinic.
Computer proficiency and accuracy.
Strong interpersonal, customer service, and communication skills.
Ability to follow through on tasks and be detail oriented.

Responsibilities

Complete competency in all areas of the Ophthalmic Technician job description.
Coordinate with the Patient Services Coordinator and Lead Patient Services Coordinator to facilitate clinic administrative support functions.
Support and communicate the organization’s mission and assist with clinical department staff training and cross coverage.
Work up patients and scribe proficiently in the assigned clinic or specialty.
Coordinate with the Patient Services Coordinator on administrative travel needs for assigned providers travelling to satellite clinics.
Meet and maintain clinical work-up timing benchmarks.
Monitor and adjust clinic flow to ensure operational efficiency.
Provide accurate patient education.
Assist clinic staff with minor procedures as needed.
Serve as a patient advocate and help ensure optimal patient care.
Interface with patients and families to ensure care is consistent with their expectations.
Model a positive response to change, support colleagues through change, and give and welcome feedback.
When assigned, lead the team by fostering a collaborative and respectful environment and maximizing positive workflow.
Remain calm in stressful situations and when working with difficult patients.
Communicate effectively with patients, families, physicians, and staff to support high levels of customer service.
Facilitate communication for the site’s Clinical Operations Manager regarding patient concerns or complaints.
Follow through on tasks with attention to detail and accuracy.