Lead Ophthalmic Technician (.9)

Billings Clinic•Billings, MT

1d•Onsite

About The Position

The Lead Ophthalmic Technician assists in delivering patient care under the general supervision of the Manager, Clinical Coordinator, and/or Director, working within the scope of licensure or certification. The role applies evidence-based clinical practices consistent with national standards and collaborates with the interdisciplinary team to address patients’ and families’ physical, psychosocial, educational, and spiritual needs while maintaining professionalism. In addition to ophthalmic technician duties, the lead assists with policies and protocols, quality and process improvement, staff orientation and ongoing training, and coordination with internal and external teams to support quality and access to care. The position participates in staff scheduling, including approval of personal time off, excluding extended leaves requiring leadership approval. This is a day-shift, full-time position at 0.90 FTE (72 hours every two weeks), classified as non-exempt. The starting wage is $22.78–$28.48, depending on experience. The role is based in the Ophthalmology department at Billings Clinic in Billings, Montana.

Requirements

High school diploma or GED.
Six months of experience as an Ophthalmic Technician.
Certified Ophthalmic Technician or Certified Ophthalmic Assistant (COA) certification at hire.
CPR, ACLS, or PALS certification.
Required licenses or certifications must be current and in good standing.
An equivalent combination of education and experience related to the listed tasks, knowledge, skills, and abilities will be considered.

Responsibilities

Receive and prepare patients for physician visits by taking medical histories, checking and recording visual acuity, and recording vital signs.
Chart and document in the medical record according to protocols and established procedures.
Perform technical testing, including Lensometry, Keratometry, Optical Coherence Tomography (OCT), Heidelberg Retinal Tomography (HRT), Visual Fields, Potential Acuity Meter, Tonometry, and A-Scans.
Perform basic maintenance and cleaning of testing equipment.
Provide contact lens insertion and removal training when expected.
Answer multi-line departmental telephones, triage calls, provide patient instructions based on established parameters, and refer calls to the appropriate provider or department.
Schedule appointments, surgeries, and procedures.
Order supplies and contact lenses, maintain adequate inventory, and coordinate billing and return merchandise documentation and records.
Maintain and stock examination rooms, testing areas, and supply areas.
Prepare and set up rooms for minor procedures, assist physicians as needed, follow sterile technique, and clean and disinfect instruments according to Billings Clinic guidelines.
Complete required information and insurance forms and reconcile patient medications at each visit.
Use performance-improvement principles to assess and improve quality.
Identify personal growth and development needs, set goals, and meet organizational and departmental requirements.
Maintain competency in applicable environmental, employee, and patient safety standards.
Assist with new policies and protocols and with quality and process improvement.
Assist with orientation and ongoing training of clinical staff, including competency assessment, updating training materials, and identifying additional education needs.
Coordinate with internal and external teams to support quality and access to care.
Participate in scheduling, including approval of personal time off, excluding extended leaves requiring leadership approval.