Optometric Ophthalmic Technician Lead
About The Position
The Optometric Ophthalmic Technician Lead is a key member of the optometric/ophthalmic care team, supporting clinicians and staff and helping provide patients with a seamless, compassionate experience. The role provides day-to-day team leadership, including training and orienting team members, scheduling staff, giving work direction, and providing input on performance. The Lead assigns and reviews work, monitors progress and accuracy, directs team efforts, and guides staff through complex issues and concerns. The position also coordinates special procedures, including scheduling surgeries, educating patients, arranging patient financial matters, and requesting payment. The role is based at Aurora Vision Center in Fond du Lac, Wisconsin, and includes travel to Oshkosh approximately two to three times per week. The schedule is Monday through Friday, with hours between 6:45 a.m. and 5:30 p.m.; hours may vary based on clinic needs.
Requirements
- High school diploma or equivalent.
- Typically five years of experience in an optometric assistant, ophthalmic assistant, or ophthalmic technician role, including performing basic to complex visual screenings, diagnostic tests, and procedures.
- Three years of related customer service experience and/or experience providing leadership.
- Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA), to be obtained within six months unless the department leader determines it is not required.
- Ability to sit, stand, walk, lift, squat, bend, twist, and reach above shoulders frequently throughout the workday.
- Ability to lift up to 25 pounds without assistance.
- Functional speech, vision, hearing, and touch.
- Ability to wear protective clothing or equipment as necessary when exposed to mechanical, radiation, electrical, chemical, blood, and body-fluid hazards.
- Ability to operate equipment necessary to perform the job.
Responsibilities
- Serve as a resource to the team by training and orienting staff and providing day-to-day work direction.
- Schedule staff and provide input on performance.
- Assign, monitor, and review work for progress and accuracy; direct team efforts and provide guidance on complex issues or concerns.
- Coordinate special procedures, including scheduling surgeries, educating patients, making financial arrangements, and requesting payment.
- Support clinicians and staff and help provide patients with a seamless, compassionate experience.
Benefits
- Paid Time Off programs
- Medical, dental, vision, life, and short- and long-term disability benefits
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match
- Financial wellness programs
- Educational Assistance Program
- Premium pay, such as shift and on-call pay, based on teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
