Showroom Team Lead

Indochino Showroom • Charleston, SC

18d

About The Position

The Showroom Team Lead supports sales performance and daily showroom operations while helping the team deliver an exceptional customer experience. The role provides in-the-moment coaching, holds team members accountable for individual and shared KPIs, and contributes to relationships with high-value clients. The Team Lead serves as the acting sales-floor leader when the Showroom Manager is absent.

Responsibilities also include supporting floor management and staff scheduling, overseeing opening and closing procedures, addressing customer issues, and identifying ways to improve showroom operations and merchandise presentation. The role conducts fittings and pinning sessions, coordinates with tailors and alteration specialists, and helps ensure alterations meet customer expectations and timelines.

The Team Lead supports onboarding and training for new Style Guides, mentors colleagues, and fosters a collaborative environment. As a subject matter expert in fit, product knowledge, and customer experience, this person helps identify opportunities to improve showroom performance and customer satisfaction. The compensation range is $19.50 to $21.00.

Requirements

• At least 1 year of retail or customer service experience, preferably in fashion or another customer-focused environment.
• Demonstrated ability to meet and exceed sales targets and KPIs.
• Strong leadership and mentorship skills with a collaborative approach.
• Excellent interpersonal and communication skills.
• Understanding of menswear products, fit, and tailoring processes.
• Ability to remain calm under pressure and lead during high-energy situations.
• Self-starter with a solution-oriented mindset and ability to adapt to changing priorities.
• Strong proficiency with iOS and MS Office applications.
• Ability to work a flexible schedule, including evenings and weekends, based on showroom needs.

Responsibilities

• Lead the team toward daily revenue goals and metric-based targets, including conversion rates, UPT, and average order value.
• Help manage customer appointments and walk-in traffic to maximize sales opportunities.
• Hold team members accountable for individual and team KPIs; provide coaching and feedback to improve performance and customer interactions.
• Build relationships with high-value clients and help meet their needs.
• Support daily operations, including floor management, staff scheduling, and workflow.
• Act as the sales-floor leader when the Showroom Manager is absent.
• Resolve customer issues professionally and contribute ideas to improve operations and merchandise presentation.
• Oversee opening and closing procedures and check that operational and safety standards are met.
• Conduct fittings and pinning sessions, manage appointments, and help ensure alterations are completed efficiently and to quality standards.
• Coordinate customer requirements with tailors and alteration specialists, and explain fitting processes and alteration timelines to customers.
• Support onboarding and training for new Style Guides; mentor team members and encourage growth and accountability.
• Lead by example in delivering the brand’s customer experience standards, including handling escalated customer concerns.
• Identify opportunities and contribute ideas to improve showroom performance, sales strategies, operations, customer satisfaction, and team engagement.
• Serve as a subject matter expert on fit, product knowledge, and customer experience.

Benefits

• Growth opportunities, including advancement within the company.
• Collaborative work environment with supportive, passionate team members.
• Opportunity to contribute to a growing retail department and help shape Indochino’s future.
• Customer-focused workplace that empowers the team to deliver exceptional service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed