Showroom Team Lead (Part Time)

Indochino Showroom • Chicago, IL

3d

About The Position

The Showroom Team Lead is an entry-level management role responsible for supporting showroom sales, operations, fittings and alterations, team development, and customer experience. The role leads team members toward sales and performance goals, coaches them in the moment, and serves as the acting sales-floor leader when the Showroom Manager is absent. It also supports showroom operations, opening and closing procedures, customer appointments, and the delivery of Indochino’s customer experience standards.

Requirements

• At least 1 year of retail or customer service experience; fashion or another customer-focused environment is preferred.
• Proven ability to meet and exceed sales targets and KPIs.
• Strong leadership and mentorship skills with a collaborative approach.
• Excellent interpersonal and communication skills.
• Keen understanding of menswear products, fit, and tailoring processes.
• Ability to remain calm under pressure and lead a team in high-energy situations.
• Self-starter with a solution-oriented mindset and ability to adapt to changing priorities.
• Strong proficiency in iOS and MS Office applications.
• Ability to work a flexible schedule, including evenings and weekends, based on showroom needs.

Nice To Haves

• Experience in fashion or another customer-focused environment.

Responsibilities

• Lead the team in meeting and exceeding daily revenue and metric-based goals, including sales targets, conversion rates, UPT, and average order value.
• Assist with customer appointments and walk-in traffic to maximize sales opportunities.
• Hold team members accountable for personal and team KPIs, and provide in-the-moment guidance and coaching.
• Build relationships with high-value clients and help ensure their needs are met.
• Assist with floor management, staff scheduling, and daily workflow.
• Act as the sales-floor leader when the Showroom Manager is absent.
• Complete operational tasks efficiently and resolve customer issues professionally and with a solution-oriented approach.
• Bring forward feedback and ideas to improve showroom operations and merchandise presentation.
• Oversee opening and closing procedures, prepare and secure the showroom, and check operational and safety standards.
• Conduct fittings and pinning sessions, and manage customer appointments so fittings and alterations are completed efficiently and on time.
• Hold the team accountable for the quality and efficiency of the fitting process.
• Communicate customer requirements to tailors and alteration specialists, and explain fitting processes and alteration and delivery timelines to customers.
• Maintain attention to detail during fittings in line with brand quality standards.
• Support onboarding and training of new Style Guides on processes, metrics, and customer service standards.
• Mentor team members, foster a positive and collaborative environment, and provide ongoing feedback and encouragement.
• Lead by example to deliver a seamless customer experience across appointments and other interactions, including online and offline experiences.
• Handle escalated customer concerns with tact and urgency, focusing on positive outcomes.
• Identify and act on opportunities to improve showroom performance and customer satisfaction.
• Contribute ideas to improve showroom operations, sales strategies, and team engagement.
• Serve as a subject matter expert on fit, product knowledge, and customer experience.

Benefits

• Growth opportunities and opportunities to advance within the company.
• Collaborative work environment with supportive team members.
• Opportunity to contribute to a growing retail department and help shape the future of Indochino.
• Customer-focused workplace that values exceptional service and empowers team members.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed