Showroom Team Lead

Indochino • Murray, UT

13d • $20 - $22

About The Position

The Showroom Team Lead is an entry-level management role responsible for supporting showroom sales, operations, fittings and alterations, team development, and customer experience. The role leads by example, helps the team meet sales and performance goals, and serves as the acting sales-floor leader when the Showroom Manager is absent. It also contributes ideas to improve showroom performance, operations, and customer satisfaction.

Requirements

• At least 1 year of retail or customer service experience, preferably in fashion or a customer-focused environment.
• Proven ability to meet and exceed sales targets and KPIs.
• Strong leadership and mentorship skills, with a collaborative approach.
• Excellent interpersonal and communication skills.
• A keen understanding of menswear products, fit, and tailoring processes.
• Ability to remain calm under pressure and lead a team in high-energy situations.
• A self-starter with a solution-oriented mindset and ability to adapt to changing priorities.
• Strong proficiency in iOS and MS Office applications.
• Ability to work a flexible schedule, including evenings and weekends, based on showroom needs.

Nice To Haves

• Retail or customer service experience in fashion or a customer-focused environment.

Responsibilities

• Lead the team in meeting and exceeding daily revenue goals and metric-based targets, including sales, conversion rates, UPT, and average order value.
• Help manage customer appointments and walk-in traffic to maximize sales opportunities.
• Hold team members accountable for individual and team KPIs, and coach them in the moment to improve performance and customer interactions.
• Build relationships with high-value clients and ensure their needs are met with excellent service.
• Assist with floor management, staff scheduling, and smooth daily workflow.
• Act as the sales-floor leader when the Showroom Manager is absent.
• Ensure operational tasks are completed efficiently and customer issues are resolved professionally.
• Provide feedback and ideas to improve showroom operations and merchandise presentation.
• Oversee opening and closing procedures and perform routine checks to ensure operational and safety standards are met.
• Conduct fittings and pinning sessions, and manage customer appointments so fittings and alterations are completed efficiently and on time.
• Hold the team accountable for the quality and efficiency of the fitting process.
• Coordinate customer requirements with tailors and alteration specialists, and explain fitting processes and alteration and delivery timelines to customers.
• Maintain attention to detail during fittings to uphold brand quality standards.
• Support onboarding and training of new Style Guides on processes, metrics, and customer-service standards.
• Mentor team members, provide ongoing feedback and encouragement, and foster a positive, collaborative environment aligned with company values.
• Model a seamless customer experience and ensure customer appointments and interactions reflect the brand’s service commitment.
• Handle escalated customer concerns with tact, urgency, and a focus on positive outcomes.
• Uphold and model Indochino’s customer experience standards online and offline.
• Identify opportunities to improve showroom performance and customer satisfaction, and contribute ideas for better operations, sales strategies, and team engagement.
• Serve as a subject matter expert on fit, product knowledge, and customer experience.

Benefits

• Growth opportunities and opportunities to advance within the company.
• Collaborative work environment with supportive team members.
• Opportunity to contribute to a growing retail department and help shape the future of Indochino.
• Work at a company that values exceptional customer service and empowers employees to deliver memorable experiences.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed