Showroom Team Lead

Indochino Showroom • Salt Lake City, UT

12d

About The Position

The Showroom Team Lead supports showroom sales, operations, customer experience, fittings and alterations, and team development. This entry-level management role leads the sales floor, helps the team meet revenue and performance goals, and serves as the acting leader when the Showroom Manager is absent. The Team Lead also helps maintain efficient daily operations and contributes ideas to improve showroom performance and customer satisfaction.

The role includes conducting fittings and pinning sessions, coordinating with tailors and alteration specialists, and explaining fitting and delivery expectations to customers. The Showroom Team Lead supports onboarding and training, mentors team members, and models Indochino’s customer experience standards both online and offline.

Requirements

• At least 1 year of retail or customer service experience, preferably in fashion or a customer-focused environment.
• Proven ability to meet and exceed sales targets and KPIs.
• Strong leadership and mentorship skills with a collaborative approach.
• Excellent interpersonal and communication skills.
• Keen understanding of menswear products, fit, and tailoring processes.
• Ability to remain calm under pressure and lead a team during high-energy situations.
• Self-starter with a solution-oriented mindset and ability to adapt to changing priorities.
• Strong proficiency in iOS and MS Office applications.
• Ability to work a flexible schedule, including evenings and weekends, based on showroom needs.

Responsibilities

• Lead the team to meet and exceed daily revenue goals and metric-based targets, including sales, conversion rates, UPT, and average order value.
• Help manage customer appointments and walk-in traffic to maximize sales opportunities.
• Hold team members accountable for personal and team KPIs, providing in-the-moment coaching and guidance.
• Build relationships with high-value clients and support their service needs.
• Assist with floor management, staff scheduling, and daily workflow.
• Act as the sales-floor leader when the Showroom Manager is absent.
• Ensure operational tasks are completed efficiently and resolve customer issues professionally.
• Share feedback and ideas to improve showroom operations and merchandise presentation.
• Oversee opening and closing procedures, routine checks, showroom readiness, security, and operational and safety standards.
• Conduct accurate fittings and pinning sessions and complete customer appointments efficiently.
• Hold the team accountable for fitting quality and efficiency, and coordinate customer requirements with tailors and alteration specialists.
• Educate customers about the fitting process and set expectations for alterations and delivery timelines.
• Support onboarding and training of new Style Guides on processes, metrics, and customer service standards.
• Mentor team members, provide ongoing feedback and encouragement, and foster a positive, collaborative environment.
• Model a seamless customer experience in appointments and other interactions, and manage escalated customer concerns with tact and urgency.
• Uphold Indochino’s customer experience standards online and offline.
• Identify opportunities to improve showroom performance and customer satisfaction, and contribute ideas for operations, sales strategies, and team engagement.
• Serve as a subject matter expert on fit, product knowledge, and customer experience.

Benefits

• Growth opportunities and opportunities to advance within the company.
• Collaborative work environment with supportive team members.
• Opportunity to contribute to a growing retail department and help shape the future of Indochino.
• Customer-focused culture that values exceptional service and empowers employees to deliver memorable experiences.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed