Showroom Team Lead (Part Time)

Indochino • Chicago, IL

4d • $18 - $19

About The Position

The Showroom Team Lead is a part-time, entry-level management role responsible for supporting sales performance, showroom operations, fittings and alterations, team development, and customer experience. The role leads and coaches team members to meet sales targets and key performance indicators, helps manage appointments and walk-in traffic, and builds relationships with high-value clients. The Team Lead serves as acting sales-floor leader when the Showroom Manager is absent and supports daily operations, scheduling, opening and closing procedures, and safety standards.

The role conducts fittings and pinning sessions, coordinates customer appointments and alterations, collaborates with tailors and alteration specialists, and communicates fit and delivery expectations to customers. It also supports onboarding and training, mentors team members, handles escalated customer concerns, and identifies ways to improve showroom performance, operations, sales strategies, and customer satisfaction. The position requires a flexible schedule, including evenings and weekends based on showroom needs. Compensation is $18–$19 per hour.

Requirements

• At least 1 year of retail or customer service experience, preferably in fashion or a customer-focused environment.
• Proven ability to meet and exceed sales targets and KPIs.
• Strong leadership and mentorship skills with a collaborative approach.
• Excellent interpersonal and communication skills.
• A keen understanding of menswear products, fit, and tailoring processes.
• Ability to remain calm under pressure and lead a team in high-energy situations.
• Self-starter with a solution-oriented mindset and ability to adapt to changing priorities.
• Strong proficiency in iOS and MS Office applications.
• Ability to work a flexible schedule, including evenings and weekends, based on showroom needs.

Nice To Haves

• Retail or customer service experience in fashion or another customer-focused environment.

Responsibilities

• Lead the showroom team to meet and exceed daily revenue and metric-based goals, including sales targets, conversion rates, UPT, and average order value.
• Help manage customer appointments and walk-in traffic to maximize sales opportunities.
• Hold team members accountable for individual and team KPIs, and provide coaching and guidance to improve performance and customer interactions.
• Build relationships with high-value clients and ensure their needs are met with excellent service.
• Support daily operations, including floor management, staff scheduling, and workflow.
• Act as the sales-floor leader when the Showroom Manager is absent.
• Ensure operational tasks are completed efficiently and resolve customer issues professionally.
• Share feedback and ideas to improve showroom operations and merchandise presentation.
• Oversee opening and closing procedures and check that operational and safety standards are met.
• Conduct fittings and pinning sessions, and manage customer appointments and alterations efficiently.
• Hold the team accountable for the quality and efficiency of the fitting process.
• Coordinate customer requirements with tailors and alteration specialists, and explain fitting processes and alteration and delivery timelines to customers.
• Support onboarding and training of new Style Guides on processes, metrics, and customer service standards.
• Mentor team members, foster a positive and collaborative environment, and provide ongoing feedback and encouragement.
• Model a seamless customer experience and uphold Indochino's customer experience standards online and offline.
• Manage escalated customer concerns with tact, urgency, and a focus on positive outcomes.
• Identify opportunities to improve showroom performance and customer satisfaction, and contribute ideas for operations, sales strategies, and team engagement.
• Serve as a subject matter expert on fit, product knowledge, and customer experience.

Benefits

• Growth opportunities and opportunities to advance within the company.
• Collaborative environment with supportive team members.
• Opportunity to contribute to a growing retail department and help shape the future of Indochino.
• Customer-focused workplace that values exceptional service and empowers employees to deliver memorable experiences.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed