Team Lead Part Time

Sky Zone • Dublin, CA

5d • Onsite

About The Position

The Team Lead is a hands-on, early-leadership role at Sky Zone. The position rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities, providing operational responsibility and leadership development. Team Leads may serve as Manager on Duty when the General Manager or Operations Manager is not present, helping keep the park operating safely and smoothly. The role involves leading from the floor, supporting team members, maintaining a positive guest experience, and stepping into operational areas as needed.

Team Leads support membership and program sales, guest service, safety compliance, shift procedures, cleanliness, and park readiness. Depending on their rotation, they may lead front desk sales and service, coordinate parties and events, or manage café inventory, facilities, equipment, attractions, and related safety standards. A Part-time Flex Lead option, not offered at all park locations, is available primarily on weekends to support service and cover other Leads’ breaks and time off.

The role requires working in a high-energy, often loud park environment and moving throughout the park. The listed compensation is $20.00 per hour, based on qualifications, experience, and performance.

Requirements

• Be at least 18 years old.
• Have at least 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
• Have prior supervisory or leadership experience.
• Have basic proficiency with technology, including point-of-sale systems and tools such as Microsoft Office Suite and Teams, and be comfortable learning new platforms.
• Be available to work evenings, weekends, and holidays.
• Have strong interpersonal and communication skills, including the ability to motivate, coach, and positively influence others.
• Be reliable, self-motivated, organized, eager to grow, and able to take ownership and follow through on responsibilities.
• Demonstrate sound judgment and the ability to remain respectful, calm, and coachable in high-pressure situations.
• Be able to move throughout all areas of the park and interact with guests and team members in a high-energy, often loud environment.
• Be able to lift and carry at least 20 pounds as needed, with or without reasonable accommodation.

Nice To Haves

• Background in retail sales, food and beverage, amusement or entertainment, or recreation.

Responsibilities

• Act as Manager on Duty when the General Manager or Operations Manager is not present, ensuring operational excellence, safety compliance, and team accountability.
• Provide on-the-floor leadership by coaching, supporting, and delegating to Team Members across departments.
• Work in operational areas such as Programs, Café, Front Desk, and Events as needed to maintain guest experiences and operational flow.
• Communicate guest issues, operational challenges, and safety concerns to the Management Team in a timely manner.
• Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.
• Model service excellence and mentor Team Members in customer engagement.
• Enforce safety policies and complete incident reports when necessary.
• Ensure opening, closing, and shift procedures are completed consistently and accurately.
• Maintain park cleanliness and operational readiness throughout the shift.
• Lead front desk performance and membership sales, coach team members on conversions, and uphold Sky Zone’s service standards.
• Oversee birthday parties, group events, and corporate outings, including scheduling, staffing, and upselling opportunities.
• Manage café inventory and ordering, and maintain health and safety standards in line with inspection requirements and guidelines.
• Oversee maintenance and cleanliness of equipment, attractions, and the park; lead facilities projects that improve the guest experience.
• For the Part-time Flex Lead option, provide weekend support and cover breaks and time off for other Leads as needed.

Benefits

• Medical coverage for eligible full-time employees.
• Dental coverage for eligible full-time employees.
• Vision coverage for eligible full-time employees.
• 401(k) plan with company matching for eligible full-time employees; eligibility is based on age and tenure requirements.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed