Part time team lead

Sky Zone • Florence, KY

12d • Onsite

About The Position

The Team Lead is a hands-on, early-leadership role for a dependable, driven individual who is ready to learn and grow. The role rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities, providing operational responsibility and leadership experience. When senior leaders are not on-site, the Team Lead serves as Manager on Duty (MOD) and helps keep the park operating effectively.

Team Leads provide on-the-floor leadership, support team members across departments, and step into operational areas as needed to maintain guest experience and smooth operations. They help drive membership and program sales, model service excellence, enforce safety policies, maintain park readiness, and support consistent opening, closing, and shift procedures. The role may also focus on a particular rotation, such as Sales & Service, Parties & Events, or F&B & Facilities. A part-time Flex Lead option is available at some locations, primarily on weekends, to cover breaks and time off for other Leads.

The role requires availability for evenings, weekends, and holidays. Team Leads work in a high-energy, often loud park environment and must be able to move throughout the park and lift and carry at least 20 pounds as needed, with or without reasonable accommodation. Compensation is $15.00, based on qualifications, experience, and performance. Full-time employees are offered medical, dental, and vision coverage, plus a 401(k) plan with company matching; 401(k) eligibility is subject to age and tenure requirements.

Requirements

• Must be at least 18 years old.
• At least 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
• Prior supervisory or leadership experience.
• Basic proficiency with technology, including point-of-sale (POS) systems and Microsoft Office Suite and Teams; willingness and ability to learn new platforms.
• Availability to work evenings, weekends, and holidays.
• Reliable, self-motivated, organized, and eager to grow into greater responsibility.
• Strong interpersonal and communication skills, including the ability to motivate, coach, and positively influence others.
• Hands-on, team-first approach and willingness to support others and step in where needed.
• Personal ownership, preparation, follow-through, and ability to lead by example.
• Sound judgment and the ability to remain respectful, calm, and coachable under pressure.
• Ability to move throughout all areas of the park and interact with guests and team members in a high-energy, often loud environment.
• Ability to lift and carry at least 20 pounds as needed, with or without reasonable accommodation.

Nice To Haves

• Background in retail sales, food and beverage, amusement or entertainment, or recreation.

Responsibilities

• Serve as Manager on Duty when the General Manager or Operations Manager is not present, ensuring operational excellence, safety compliance, and team accountability.
• Coach, support, and delegate to team members across departments through proactive, on-the-floor leadership.
• Work in operational areas as needed, including Programs, Café, Front Desk, and Events, to maintain guest experience and operational flow.
• Communicate guest issues, operational challenges, and safety concerns to the Management Team in a timely manner.
• Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.
• Model service excellence and mentor team members in customer engagement.
• Enforce safety policies and complete incident reports when necessary.
• Ensure opening, closing, and shift procedures are completed consistently and accurately.
• Maintain park cleanliness and operational readiness throughout the shift.
• Lead front desk performance and membership sales, coach team members on conversions, and support guest satisfaction.
• Oversee birthday parties, group events, and corporate outings, including scheduling, staffing, and upsell opportunities.
• Manage café inventory and ordering, maintain health and safety standards, and oversee equipment, attraction, and park cleanliness and maintenance.
• Lead facilities projects to improve the guest experience and maintain the park’s appearance.
• For the part-time Flex Lead option, provide weekend-focused service and engagement support and rotate as needed to cover other Leads’ breaks and time off.

Benefits

• Medical coverage for eligible full-time employees.
• Dental coverage for eligible full-time employees.
• Vision coverage for eligible full-time employees.
• 401(k) plan with company matching for eligible full-time employees; eligibility is subject to age and tenure requirements.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed