Part time team lead

Sky Zone • Florence, KY

13d • Onsite

About The Position

The Team Lead is a hands-on, early-leadership role that rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities. The role provides operational leadership on the floor, coaching and supporting team members, contributing to guest experience and sales, and developing the skills needed to run a shift. When the General Manager or Operations Manager is not present, the Team Lead may serve as Manager on Duty and help ensure the park operates safely and effectively.

The position also includes specialist responsibilities across its rotating areas. These include supporting front desk performance and membership sales; overseeing parties and events, including scheduling, staffing, and upselling; and managing café inventory, safety standards, equipment and attraction maintenance, and park cleanliness. A part-time flex lead option is available at some locations, primarily on weekends, to cover breaks and time off for other Leads.

The role requires evening, weekend, and holiday availability. Candidates must be at least 18, have at least two years of progressive experience in operations or guest-facing work, and be able to move throughout a high-energy, often loud park environment and lift and carry at least 20 pounds, with or without reasonable accommodation. The listed compensation is $15.00, based on qualifications, experience, and performance.

Requirements

• Must be at least 18 years of age.
• At least 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
• Prior supervisory or leadership experience.
• Basic proficiency with technology, including point-of-sale systems, Microsoft Office Suite, and Teams, and comfort learning new platforms.
• Availability to work evenings, weekends, and holidays.
• Reliable, self-motivated, organized, and eager to grow into greater responsibility.
• Strong interpersonal and communication skills, including the ability to motivate, coach, and positively influence others.
• Ability to understand how daily operations connect to shift flow, guest experience, safety, and team performance.
• Hands-on, team-first mindset and willingness to support others and step in where needed.
• Personal ownership, preparedness, follow-through, and ability to lead by example.
• Sound judgment and the ability to remain respectful, calm, and coachable in high-pressure situations.
• Ability to move throughout all areas of the park and interact with guests and team members in a high-energy, often loud environment.
• Ability to lift and carry a minimum of 20 pounds as needed, with or without reasonable accommodation.

Nice To Haves

• Background in retail sales, food and beverage, amusement or entertainment, or recreation is strongly preferred.

Responsibilities

• Act as Manager on Duty when the General Manager or Operations Manager is not present, ensuring operational excellence, safety compliance, and team accountability.
• Coach, support, and delegate to team members across departments through proactive, on-the-floor leadership.
• Work in operational areas as needed, including Programs, Café, Front Desk, and Events, to maintain guest experience and operational flow.
• Communicate guest issues, operational challenges, and safety concerns to the Management Team in a timely manner.
• Engage guests, identify sales opportunities, and promote memberships, programs, and other park offerings.
• Model service excellence and mentor team members in customer engagement.
• Enforce safety policies and complete incident reports when necessary.
• Ensure opening, closing, and shift procedures are completed consistently and accurately.
• Maintain park cleanliness and operational readiness throughout the shift.
• Lead front desk performance and membership sales, promote Sky Zone’s WOW service standards, and coach team members to improve conversions and guest satisfaction.
• Oversee birthday parties, group events, and corporate outings, including scheduling, staffing, and upsell opportunities, from booking through event completion.
• Manage inventory and ordering of café items and ensure health and safety standards meet inspection requirements and guidelines.
• Oversee maintenance of equipment and attractions, and maintain cleanliness and safe, working conditions across the park.
• Lead facilities projects to improve the guest experience and maintain the park’s appearance.
• As a part-time flex lead where available, work primarily on weekends and rotate as needed to cover other Leads’ breaks and time off.

Benefits

• Medical coverage for full-time employees.
• Dental coverage for full-time employees.
• Vision coverage for full-time employees.
• 401(k) plan with company matching for full-time employees; eligibility is subject to age and tenure requirements.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed