Showroom Manager

Lovesac Company • Carmel, IN

5d

About The Position

Lovesac is seeking a Showroom Manager to lead sales, customer experience, people, and operations in a retail showroom. The manager leads from the sales floor, personally engages customers, builds and manages the quote pipeline, closes business, and coaches the team to deliver memorable customer experiences and lasting client relationships. The role owns showroom sales and P&L performance, drives brand awareness and customer loyalty, and meets or exceeds goals and KPIs.

The Showroom Manager builds and leads a high-performing, inclusive team by recruiting, coaching, developing, and retaining Associates. The manager addresses people issues with care, supports accountability and belonging, and develops a strong talent pipeline through outreach and community networking.

The position also oversees day-to-day operations, including scheduling, merchandising, inventory, technology, brand standards, safety, and policies. The manager may take on additional priorities and special projects to support the showroom, team, and brand. The role involves working peak selling periods, including weekends, holidays, and nights, and may require travel to local stores, vendors, and occasional meetings.

Requirements

• Must be 18 years of age or older.
• At least 2 years of management experience in a retail environment.
• Must regularly work during high-traffic and peak selling periods, including weekends, holidays, and nights.
• Ability to use technology for sales and customer support, including product demonstrations and internal CRM systems.
• Ability to travel as required to local stores, third-party vendors, and occasional meetings, including the annual company event, using various forms of transportation.
• Excellent judgment, integrity, and trustworthiness when managing financial transactions and sensitive business and customer data, protecting customer privacy, and ensuring the comfort and safety of people and property.
• Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner.
• Ability to stand and walk for extended periods, up to 8 hours per shift.
• Ability to move objects, including medium to large furniture items weighing up to 75 pounds, from lower to higher positions or horizontally between positions.
• Ability to assemble furniture while working on the selling floor.
• Ability to bend, twist, kneel, reach, stoop, crawl, and climb.

Responsibilities

• Lead from the sales floor, actively sell, set expectations for the Lovesac selling process, maintain a strong quote pipeline, and conduct regular quote reviews.
• Own the customer journey and hold the team accountable for converting quotes, providing excellent service, and building lasting client relationships.
• Model expert product knowledge and coach Associates to deliver engaging brand tours, product education, and memorable customer experiences while personally closing business.
• Build customer loyalty, repeat business, and brand advocacy through genuine customer relationships.
• Own P&L performance and make decisions that meet or exceed sales goals and KPIs.
• Set the vision for a high-performing team and foster a people-first culture of growth, accountability, inclusion, and belonging.
• Recruit, develop, coach, and retain Associates, and build a strong talent pipeline through outreach, relationship-building, and community networking.
• Identify and address people issues, coach through conflict, and involve appropriate partners when needed.
• Lead day-to-day operations, including scheduling, merchandising, inventory, and technology.
• Implement brand standards, safety practices, and company policies in a customer-centric manner.
• Take on additional priorities and special projects as needed.

Benefits

• Performance-based quarterly bonus
• One-time inaugural equity grant
• 401(k) with company match
• Basic life and accidental death and dismemberment coverage
• Short-term and long-term disability coverage
• Paid parental leave
• Paid time off
• Dependent care savings plan
• Commuter and parking plans
• Legal and identity theft plans
• Pet insurance
• Associate discount
• Medical, dental, and vision plans
• Health savings accounts
• Wellness and gym discounts
• Associate Resource Groups
• Lovesac Gives Back
• Employee Assistance Program (EAP)
• Teladoc behavioral health through medical coverage
• Up to 125 hours of paid time off during the first year, subject to the fiscal calendar year
• Time-and-a-half pay for hours worked over 40 in a work week
• Eight paid company-recognized holidays
• Time-and-a-half pay for hours worked on company-recognized holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed