Showroom Manager

Lovesac Company•Mason, OH

2d•Onsite

About The Position

As a Lovesac Showroom Manager, you are energized by owning sales results by personally engaging customers, building the pipeline, and consistently closing business, while leading teams to do the same and creating remark-able customer experiences. You bring energy, curiosity, and adaptability to a fast-growing environment, leaning into change with confidence and momentum while consistently driving strong results. You lead with composure, set high standards, and build strong teams grounded in trust and accountability. You grow brand awareness through meaningful relationships, show up consistently on the floor, and raise the bar.

Requirements

18 years of age or older.
Minimum of 2 years of management experience in a retail environment.
Must regularly work during high-traffic and peak selling periods, including weekends, holidays, and nights.
Able to effectively utilize technology for sales and customer support including demonstrating products, assisting customers and utilizing internal CRM systems.
Must be able to travel, as required by the Company, to local stores, third-party vendors and occasional meetings.
Demonstrate excellent judgment, integrity, and trustworthiness in managing financial transactions, handling sensitive business and customer data, customer privacy and ensuring the comfort and safety of persons and property.
Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner.
Ability to stand and walk for extended periods, up to 8 hours per shift.
Must be able to move objects (including medium to large furniture items up to 75 pounds) from a lower to a higher position or horizontally from position-to-position and be able to assemble furniture while working on the selling floor.

Responsibilities

Lead from the floor with energy and optimism, actively selling while setting expectations for the Lovesac selling process, maintaining a strong quote pipeline, and driving consistent quote reviews.
Own the full customer journey with curiosity and adaptability, setting the standard, using insights to guide performance, and holding the team accountable to convert, deliver exceptional service, and build lasting client relationships.
Model expert product knowledge while fostering a fun, engaging environment—coaching the team to deliver compelling brand tours, meaningful education, and memorable experiences while actively closing business yourself.
Drive long-term impact and sales growth by building genuine connections that fuel loyalty, repeat business, and brand advocacy.
Run the business with confidence and agility, owning P&L performance through strong decision-making, disciplined execution, and a willingness to navigate ambiguity to deliver results.
Set the vision and lead a high-performing team - building a people-first culture of growth, accountability, and big thinking.
Own talent outcomes end-to-end - recruiting, developing, coaching, and retaining top-performing Associates.
Proactively identify people issues early and handle them with care, coaching through conflict.
Lead day-to-day operations - scheduling, merchandising and inventory, technology, and other as needed.
Bring brand standards, safety, and policies to life in a way that feels approachable and customer centric.