Showroom Manager

Lovesac Company • Palm Beach Gardens, FL

5d

About The Position

Lovesac is seeking a Showroom Manager to lead showroom sales, customer experience, people, and day-to-day operations. The manager actively sells on the floor, builds and reviews the quote pipeline, guides the customer journey, and coaches associates to deliver knowledgeable, engaging product tours and memorable service. The role owns showroom P&L performance and sales goals while building customer loyalty and brand advocacy.

The manager leads a high-performing, inclusive team by recruiting, developing, coaching, and retaining associates; creating a culture of accountability and belonging; and addressing team concerns constructively. They oversee scheduling, merchandising, inventory, technology, brand standards, safety, and policies, and may take on additional priorities and special projects. The role requires working during busy selling periods, including weekends, holidays, and nights, and may require travel to local stores, vendors, or meetings.

Lovesac describes itself as a fast-growing, design-driven furniture brand focused on adaptable furniture, customer comfort, and sustainability. Its stated values include Top Ambition, We All Win Together, Conscious Operations, Do Less and Do Best, and Love Matters.

Requirements

• Must be at least 18 years of age.
• At least 2 years of management experience in a retail environment.
• Must regularly work during high-traffic and peak selling periods, including weekends, holidays, and nights.
• Ability to use technology for sales and customer support, including product demonstrations and internal CRM systems.
• Ability to travel as required to local stores, third-party vendors, and occasional meetings using various forms of transportation.
• Excellent judgment, integrity, and trustworthiness when managing financial transactions, sensitive business and customer data, customer privacy, and the comfort and safety of people and property.
• Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner.
• Ability to stand and walk for extended periods, up to 8 hours per shift.
• Ability to move objects, including medium to large furniture items weighing up to 75 pounds, and assemble furniture on the selling floor.
• Ability to bend, twist, kneel, reach, stoop, crawl, and climb.

Responsibilities

• Lead from the sales floor, actively sell, set expectations for the sales process, maintain a quote pipeline, and conduct quote reviews.
• Own the customer journey and hold the team accountable for conversion, exceptional service, and lasting client relationships.
• Model product knowledge and coach associates in brand tours, product education, customer engagement, and closing sales.
• Build customer connections that support loyalty, repeat business, and brand advocacy.
• Own P&L performance, make business decisions, execute consistently, and meet or exceed goals and KPIs.
• Set the team's vision and build a people-first culture focused on growth, accountability, inclusion, and belonging.
• Recruit, develop, coach, and retain associates, and build a strong talent pipeline through outreach and community networking.
• Identify and address people issues, coach through conflict, and involve partners when appropriate.
• Lead daily operations, including scheduling, merchandising, inventory, and technology.
• Uphold brand standards, safety practices, and company policies while supporting customers and the team.
• Take on additional priorities and special projects as needed.
• Work during high-traffic and peak selling periods, including weekends, holidays, and nights.
• Travel as required to local stores, third-party vendors, and occasional meetings, including the annual company event.

Benefits

• Performance-based quarterly bonus
• One-time inaugural equity grant
• 401(k) with company match
• Basic life/ADD, short-term disability, and long-term disability coverage
• Paid parental leave
• Paid time off, up to 125 hours during the first year within the fiscal calendar year
• Dependent care savings plan
• Commuter and parking plans
• Legal and identity theft plans
• Pet insurance
• Associate discount
• Medical, dental, and vision plans
• Health savings accounts
• Wellness and gym discounts
• Associate Resource Groups
• Lovesac Gives Back
• Employee Assistance Program (EAP)
• Teladoc Behavior through medical coverage
• Pay at 1.5 times the regular rate for hours worked over 40 in a work week
• Eight paid company-recognized holidays, with pay at 1.5 times the regular rate for hours worked on those holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed